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- Tasks: Join us as a Chef De Rang, ensuring smooth service and exceptional guest experiences.
- Company: Gilpin Hotel & Lake House offers luxury stays with a focus on seamless service and guest satisfaction.
- Benefits: Enjoy perks like free food, gym membership, and discounted travel while working in a vibrant team.
- Why this job: Be part of a prestigious hotel group, enhancing your skills in a dynamic, team-oriented environment.
- Qualifications: Food hygiene qualification is essential; previous waiting experience preferred but not mandatory.
- Other info: Salary ranges from £29,250 to £31,005, with potential gratuities averaging £240 to £550 monthly.
The predicted salary is between 29250 - 31005 £ per year.
Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
The main responsibility of our Chef De Rang is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Chef De Rang will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.
The Chef De Rang plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
A Chef De Rang
- Assists with the preparation and setup of dining service, ensuring food items are ready for the guests.
- Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
- Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
- Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
- Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
- Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
- Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible..
- Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
- Anticipates guests\’ needs and promptly responds to their requests or concerns.
- Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
- Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
- Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service.
- Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate.
- Maintains a positive and professional attitude while interacting with guests, colleagues and management.
- Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations..
- Upholds the hotel\’s standards of guest care, ensuring guest satisfaction at all times.
- Maintains facilities, services and promotions to effectively communicate information to guests.
Qualifications
- Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
- Previous experience in waiting on roles, ideally within a hotel dining service. .
- Excellent organisational and time management skills to support restaurant operations effectively.
- Attention to detail and a commitment to delivering high-quality service.
- Strong knowledge of food safety and sanitation regulations.
- Ability to work efficiently in a high-pressure, fast-paced environment.
- Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £29,250 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 45 hours per week.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Chef De Rang employer: The Lodge at Glendorn
Contact Detail:
The Lodge at Glendorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chef De Rang
✨Tip Number 1
Familiarise yourself with the menu and any special dietary options offered at Gilpin Hotel & Lake House. This knowledge will not only impress during your interview but also demonstrate your commitment to providing exceptional guest service.
✨Tip Number 2
Showcase your previous experience in high-pressure dining environments. Be ready to share specific examples of how you've handled busy service periods or resolved guest complaints effectively, as this will highlight your ability to thrive in a fast-paced setting.
✨Tip Number 3
Emphasise your teamwork skills during discussions. Since the role requires collaboration with kitchen and hotel staff, sharing instances where you successfully worked as part of a team can set you apart from other candidates.
✨Tip Number 4
Express your willingness to learn and adapt, especially regarding food hygiene and safety regulations. Mentioning your readiness to undertake any necessary qualifications shows that you're proactive and dedicated to maintaining high standards.
We think you need these skills to ace Chef De Rang
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Chef De Rang. Familiarise yourself with the key tasks such as food preparation, guest interaction, and maintaining hygiene standards.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in hospitality or dining services. Emphasise skills like attention to detail, organisational abilities, and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to handle high-pressure situations and meet guest needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at The Lodge at Glendorn
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special dietary options before the interview. Being able to discuss dishes confidently will show your passion for food and your readiness to assist guests with their choices.
✨Demonstrate Team Spirit
Since the role requires collaboration with kitchen and hotel staff, be prepared to share examples of how you've successfully worked in a team. Highlight your ability to communicate effectively and support your colleagues.
✨Showcase Your Attention to Detail
As a Chef De Rang, attention to detail is crucial. Be ready to discuss how you ensure cleanliness and presentation standards in your previous roles. Mention specific instances where your keen eye made a difference.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle various guest interactions, including complaints or special requests. Practising these scenarios can help you convey your customer service skills and your ability to maintain a positive attitude under pressure.
