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- Tasks: Be the friendly face for patients and sports clubs, managing bookings and enquiries.
- Company: Join LivingCare, a supportive team focused on patient care and wellbeing.
- Benefits: Enjoy free parking, tea, coffee, and a great work-life balance with sociable hours.
- Other info: Access to ongoing support, training, and fun monthly events to celebrate success.
- Why this job: Make a difference in patient services while developing your skills in a dynamic environment.
- Qualifications: Customer care experience is a plus; training provided for diagnostic imaging.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic and dedicated Private and Sports Imaging Coordinator to join our team at Thorpe Park Head Office. This role will be the first point of contact for all patients, referrers and sports clubs contacting LivingCare in relation to our Private Imaging services. We require an individual who is actively able to multi-task, work under pressure and maintain the highest customer service standards. This role is responsible for ensuring a prompt and professional service to all enquiries made via email and telephone. You will respond to general enquiries, including facilitation of any booking enquiries. You will work closely with the rest of the operational team to ensure clear lines of communication and service delivery are provided in line with customer expectations.
Responsibilities:
- Managing the online and telephone booking of private and sports imaging services across the company.
- Managing waiting times and escalating where appropriate.
- Ensuring delivery of company KPIs.
- Responding to enquiries over email and telephone.
- Recording customer details on the appropriate database as required.
- Ensuring all processes are completed for customers booking appointments with LivingCare.
- Keeping track on waiting times and escalating where appropriate.
- Any responsibility within the customer service function.
- Support the development of private and sport imaging services.
Qualifications:
- Customer care training or equivalent experience.
Skills and Competencies:
- Knowledge of diagnostic imaging is desirable; full training will be provided.
- Teamworking.
- Competent in using IT and CRM systems.
The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team. They will have access to internal and external training for the role.
Benefits:
- Free onsite parking.
- Free tea and coffee.
- Quality working environment.
- Work life balance is a priority here at LivingCare, with services running at sociable times: 08:00-18:00 Monday to Saturday.
- Annual pay review.
- Pension Scheme.
- Monthly metric driven bonuses.
- Blue Light Card NHS discount at a range of shops and restaurants.
- Access to the Employee Assistance Programme.
- Culture matrix programme: we organise special events every month to support our teams.
- Celebrating success: this programme gives rewards to our team members who have gone above and beyond.
- Supermarket vouchers: we give these out every month as part of our supermarket sweep competition.
Equal Opportunities:
Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues. We are a Disability Confident Committed Employer (Level 1).
Private and Sports Imaging Patient Services Coordinator in Leeds employer: The LivingCare Group
Contact Detail:
The LivingCare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private and Sports Imaging Patient Services Coordinator in Leeds
✨Tip Number 1
First things first, make sure you know the ins and outs of the role you're applying for. Research LivingCare and their Private Imaging services so you can chat confidently about how you can contribute to the team.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones of your own! Ask about the team dynamics or how they measure success in the role. It shows you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Do a mock interview with a friend or family member. This will help you get comfortable with answering questions on the spot and give you a chance to refine your responses.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Private and Sports Imaging Patient Services Coordinator in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to make a positive impact on our patients' experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in customer care or similar roles. We love seeing how your skills align with what we do at LivingCare!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Private and Sports Imaging Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The LivingCare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Private and Sports Imaging Patient Services Coordinator. Familiarise yourself with the key tasks like managing bookings and responding to enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples from your past experiences. Think of situations where you handled difficult customers or went above and beyond to meet their needs. This will show that you can maintain high standards under pressure.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to the job. For instance, how would you manage a booking conflict or handle a frustrated patient? Practising your responses to these types of questions will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.