At a Glance
- Tasks: Join a dynamic team to process orders and support customer queries.
- Company: Established organisation in Cambridge with a collaborative culture.
- Benefits: 22 days holiday, bonus potential, private healthcare, and flexible hours.
- Other info: Enjoy regular team events and opportunities for personal growth.
- Why this job: Be part of a fast-paced environment where your contributions matter.
- Qualifications: Experience in customer service or administration with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Our client is an established and growing organisation based in Cambridge, currently seeking a Customer Service Administrator to join their busy operations team. This is a fantastic opportunity to join a collaborative, fast-paced environment where you will play a key role in ensuring a high level of service delivery and supporting the day-to-day flow of customer and supplier orders across the business.
This role would suit someone who thrives in a busy, detail-focused environment and enjoys working as part of a team. You will be responsible, reliable, and committed to delivering a high level of accuracy and customer service.
Working as part of a small, supportive team, you will be responsible for:
- Processing customer sales orders accurately and efficiently using internal systems.
- Responding to customer enquiries relating to orders, deliveries, and order status.
- Raising and processing purchase orders with suppliers.
- Monitoring deliveries and proactively managing delays or back orders.
- Producing order acknowledgements, delivery documentation, and invoices.
- Booking in stock and allocating goods to customer orders.
- Liaising with customers, suppliers, and internal teams to resolve queries.
- Providing general administrative support and handling incoming calls.
Key skills and experience include:
- Previous experience in a customer service, administration, or order processing role.
- Strong attention to detail with the ability to handle high volumes of work.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- Ability to prioritise workload in a fast-paced environment.
- Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous).
- A proactive and flexible approach with a ‘can-do’ attitude.
- Ability to work collaboratively within a team.
Benefits include:
- 22 days’ holiday, plus a Christmas shutdown (extra 3 days).
- You’ll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually.
- Contributory pension scheme.
- Bonus of up to 20% of your salary.
- Private Healthcare scheme.
- Free onsite parking.
- Monday to Friday, 9:00am – 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break.
- Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches.
Customer Service Administrator in Cambridge employer: The Little HR Department
Join a thriving organisation in Cambridge that values collaboration and excellence in customer service. As a Customer Service Administrator, you'll benefit from a supportive work culture, generous holiday allowances, and opportunities for personal growth, all while enjoying a flexible work schedule and engaging team events. This is an ideal environment for those who are detail-oriented and eager to contribute to a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match what they’re looking for. Practice common interview questions, especially around customer service scenarios, so you can show off your experience with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Keep an eye on our listings and get your application in – we’re rooting for you!
We think you need these skills to ace Customer Service Administrator in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous experience in customer service and administration, and show us how your skills match what we're looking for!
Show Off Your Attention to Detail:Since this role requires a strong focus on accuracy, give us examples of how you've successfully managed high volumes of work in the past. We want to see that you can handle the details while keeping everything running smoothly.
Communicate Clearly:Your written communication skills are key! Use clear and concise language in your application. This is your chance to demonstrate how well you can convey information, just like you would when responding to customer enquiries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Little HR Department
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with processing orders, handling customer enquiries, and using IT systems like ERP or CRM platforms. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving queries or managing delays. This will demonstrate your strong verbal and written communication skills.
✨Demonstrate Your Attention to Detail
In a detail-focused environment, it's crucial to showcase your ability to maintain accuracy. Bring examples of how you've successfully managed high volumes of work while ensuring precision. You might even want to mention any specific tools or methods you use to stay organised.
✨Emphasise Teamwork and Flexibility
This position requires a collaborative approach, so be ready to discuss your experience working in teams. Share instances where you've contributed positively to a group dynamic or adapted to changing circumstances. Highlighting your 'can-do' attitude will resonate well with the interviewers.
