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- Tasks: Manage member inquiries and ensure an exceptional experience from inquiry to enrollment.
- Company: The Little Gym, a fun and engaging environment for families.
- Benefits: Hourly pay plus commission, flexible schedule, and a vibrant workplace.
- Other info: Opportunity to grow in a supportive and dynamic atmosphere.
- Why this job: Join a passionate team and make a difference in children's lives through fitness.
- Qualifications: 1+ years in sales or hospitality and strong interpersonal skills.
The predicted salary is between 12 - 15 £ per hour.
The Little Gym is seeking a Head of Sales & Hospitality in Durham. In this role, you will manage the inquiry-to-enrollment journey, ensuring an exceptional member experience. You'll conduct facility tours, welcome families, and handle member inquiries while meeting enrollment targets.
This position requires:
- 1+ years in sales or hospitality
- Excellent interpersonal skills
- Comfortable using CRM tools
The role is hourly plus commission, with a flexible schedule to accommodate gym needs.
Head of Sales & Guest Experience employer: The Little Gym
Contact Detail:
The Little Gym Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales & Guest Experience
✨Tip Number 1
Get to know The Little Gym inside out! Familiarise yourself with their values, services, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! Since this role is all about sales and hospitality, think about how you would sell the gym's experience to a potential member. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of sales and guest experience.
We think you need these skills to ace Head of Sales & Guest Experience
Some tips for your application 🫡
Show Your Passion for Sales & Hospitality: When writing your application, let your enthusiasm for sales and hospitality shine through. We want to see how your experience aligns with creating exceptional member experiences, so share specific examples that highlight your skills in this area.
Tailor Your Application: Make sure to customise your application for the Head of Sales & Guest Experience role. We love it when candidates take the time to connect their past experiences with the responsibilities outlined in the job description, especially around managing inquiries and conducting facility tours.
Highlight Your Interpersonal Skills: Since this role is all about connecting with families and ensuring a great experience, don’t forget to emphasise your interpersonal skills. We’re looking for someone who can build rapport easily, so share stories that showcase your ability to engage with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Little Gym and what we stand for!
How to prepare for a job interview at The Little Gym
✨Know the Company Inside Out
Before your interview, make sure you research The Little Gym thoroughly. Understand their values, mission, and what sets them apart in the hospitality and sales sectors. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experience where you've successfully met sales targets or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Demonstrate Interpersonal Skills
As this role involves a lot of interaction with families and members, be ready to showcase your interpersonal skills. Practice active listening and empathy during the interview, and think of scenarios where you've built strong relationships with clients or team members.
✨Familiarise Yourself with CRM Tools
Since the job requires comfort with CRM tools, brush up on any relevant software you’ve used before. If you’re familiar with specific tools, mention them during the interview. If not, express your willingness to learn and adapt quickly to new systems.