At a Glance
- Tasks: Welcome patients and ensure a smooth, compassionate experience throughout their journey.
- Company: Join HCA UK, a leading private healthcare provider with a commitment to improving lives.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at major retailers.
- Other info: Flexible working arrangements available to support your needs.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 30145 - 36843 £ per year.
London: Lister Hospital Outpatients ( rotating within 280 Kings Road, 272 Kings Road & 102 Sydney Street, Chelsea)
Part time: 22.5 hours per week
Shifts: various between 7:45am - 8pm (Flexibility & availability required to cover these hours)
Permanent contract
We’re looking for a Patient Access Officer to join our Patient Access team based at The Lister Hospital outpatients sites based at 280 Kings Road, 272 Kings Road & 102 Sydney Street, Chelsea.
This is your opportunity to become a vital part of the UK’s largest private healthcare provider.
Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply.
Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.
In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care.
You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
Above all else, we’re committed to the care and improvement of human life.
It’s this guiding vision that influences everything we do at HCA UK.
From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
- What You’ll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
- Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction
- Maintain accurate and up to date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant Patient documents are signed and scanned to the patient accounts.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
- What You’ll Bring
- Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
- Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
- Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
- Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers.
In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
- Culture and values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
- Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities.
As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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Patient Access Officer employer: The Lister Hospital
The Lister Hospital Fertility Clinic is an outstanding employer, offering a supportive and dynamic work environment for IVF Sisters/Charge Nurses. With flexible working hours, comprehensive benefits including private healthcare and generous holiday allowances, and a commitment to employee growth, this role provides a meaningful opportunity to make a difference in patients' lives while being part of a highly regarded team across the Shard and Canary Wharf locations.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Officer
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Access Officer
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at The Lister Hospital, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at The Lister Hospital
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at The Lister Hospital.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at The Lister Hospital.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at The Lister Hospital can really resonate with interviewers and show your commitment to the field.
