At a Glance
- Tasks: Support the hospital's daily operations and enhance patient experiences.
- Company: Join HCA UK, a leading private healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits.
- Other info: Dynamic role with opportunities for career progression and personal growth.
- Why this job: Make a real difference in patients' journeys every day.
- Qualifications: Previous portering experience and excellent communication skills required.
Job Overview
Shifts between 06:30 and 21:00, Monday – Sunday, working 5 days out of 7, includes weekends. Permanent. Full time 37.5 hours per week. £28,860 per annum plus excellent benefits. Address: The Lister Hospital, Chelsea Bridge Rd, London SW1W 8RH.
We’re looking for a Porter to join our Front of House team at The Lister Hospital. Working within one of the UK’s leading private healthcare facilities, you’ll play a key role in supporting the day‑to‑day running of the hospital while helping to deliver an exceptional experience for patients, visitors and colleagues.
This is a varied and hands‑on role where no two days are the same. You’ll support departments across the hospital with portering, security, patient transport and logistics duties, helping to ensure services run safely, smoothly and efficiently at all times.
As a Porter you’ll provide professional support across the hospital environment, assisting patients and visitors while maintaining high standards of customer service and operational excellence. Your work will make a real difference to the overall patient journey.
What You’ll Do
- Provide a porter/security service to include delivery/collection of mail, linen, drugs and other items as requested.
- Assist patients with luggage and escort them to their rooms.
- Check gauges and storage of gas bottles, changing them as necessary.
- Inform patients of room facilities during room orientation.
What You’ll Bring
- Previous portering experience is essential, ideally within healthcare.
- SIA License is highly desirable.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to lift heavy loads.
Why HCA UK?
HCA is one of the world’s leading healthcare providers and one of the largest providers of privately funded healthcare in the UK. We invest over £500 million in the latest treatments, technology, techniques, medication and facilities, and offer unrivalled opportunities for career progression through internal and external courses.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private healthcare insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season ticket loan and Cycle to Work scheme.
- Group life assurance from day one.
- Critical illness cover.
- Enhanced maternity and paternity pay.
- Corporate staff discount for all facilities including maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and Values
- Unique and individual: we recognise and value everyone as unique and individual.
- Kindness and compassion: we treat people with kindness and compassion.
- Honesty, integrity and fairness: we act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: we trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable Adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Front of House Porter employer: The Lister Hospital
The Lister Hospital Fertility Clinic is an outstanding employer, offering a supportive and dynamic work environment for IVF Sisters/Charge Nurses. With flexible working hours, comprehensive benefits including private healthcare and generous holiday allowances, and a commitment to employee growth, this role provides a meaningful opportunity to make a difference in patients' lives while being part of a highly regarded team across the Shard and Canary Wharf locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lister Hospital. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lister Hospital
Don't be shy about reaching out to The Lister Hospital directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lister Hospital and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lister Hospital
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
