At a Glance
- Tasks: Lead operations and ensure exceptional guest experiences while supporting the General Manager.
- Company: A vibrant inn focused on warm hospitality and innovation.
- Benefits: Competitive salary, flexible wage access, generous leave, and health cash plan.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Step up your career in a dynamic environment with real impact on guest satisfaction.
- Qualifications: Strong leadership skills, financial awareness, and experience in high-volume operations.
The predicted salary is between 35000 - 40000 £ per year.
Are you looking for the next step in your career? We’re searching for an Assistant General Manager who is an experienced operational and commercial leader supporting the General Manager and acting as the clear number two within the Inn. The Assistant General Manager provides overall leadership, performance accountability and commercial control, ensuring the business operates consistently, efficiently and delivers exceptional guest experiences at all times. The role carries direct accountability for labour planning, financial performance, scorecard delivery, reputation management and property standards, ensuring the business is always performing at its best. In the absence of the General Manager, the Assistant General Manager assumes full operational and commercial responsibility for the Inn.
Your day to day:
- Working alongside the GM to deliver fantastic hospitality and deputising in their absence
- Overseeing the control of rotas
- Managing payroll budgets in line with agreed targets
- Taking responsibility for all of the business operations when you are on shift
- Managing and developing the skills of your team
- Being the point of call for any management issues
- When needed, being hands on with food service, room reservations and looking after guests
Who are we looking for?
- Someone who demonstrates our values of warm hospitality, innovation, eye for detail and craftsmanship in everything you do.
- Has strong commercial awareness.
- Passionate about guest experience.
- Leads with confidence and credibility, builds strong teams and culture.
Experience required:
- P&L accountability with strong financial and commercial awareness.
- Leading multi departmental operational teams in high volume environments.
- Can demonstrate strong communication and leadership skills.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Assistant General Manager in Skipton employer: The Lister Arms
Join our dynamic team as an Assistant General Manager, where you will thrive in a supportive and engaging work environment that prioritises warm hospitality and innovation. With ample opportunities for career progression, competitive salaries, and generous benefits including enhanced maternity and paternity pay, health cash plans, and bespoke training programmes, we are committed to your professional growth and well-being. Experience the satisfaction of leading a dedicated team while ensuring exceptional guest experiences at our Inn, all within a culture that values craftsmanship and attention to detail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Skipton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lister Arms. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lister Arms
Don't be shy about reaching out to The Lister Arms directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Skipton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lister Arms and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lister Arms
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
