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- Tasks: Install and maintain nurse call systems across hospitals and care homes.
- Company: Established UK provider of specialist communication solutions for healthcare.
- Benefits: Competitive salary, overtime potential, training, and supportive work environment.
- Why this job: Join a trusted team making a real difference in patient care.
- Qualifications: Technical aptitude, customer service skills, and a valid UK driving licence.
- Other info: Full training provided; ideal for those based in NW London or surrounding areas.
The predicted salary is between 30000 - 45000 £ per year.
Field-based with UK regional travel. Working out from home principally on a regional basis. From £30,000 per annum. With overtime (not guaranteed) an OTE of up to circa £45k. Permanent, Full-time.
About the Company
Our client is an established UK-based provider of specialist nurse call systems, products and software for hospitals and care homes. With over 50 years’ experience, the business is trusted by healthcare providers nationwide to deliver reliable, 24/7 communication solutions that support patients, residents, and care professionals.
The Role
An experienced, motivated, and customer-focused Field Installation/Service Engineer is required to join a well-established UK Service Team. The successful candidate will be responsible for installing, commissioning, and maintaining market-leading nurse call systems across residential care homes, NHS and private hospitals within a designated region. This is a hands-on, field-based role suited to someone with strong technical capability and excellent customer service skills.
Key Responsibilities
- Install and commission nurse call systems at customer sites.
- Carry out planned and reactive maintenance to ensure system performance and reliability.
- Diagnose, repair and test systems during working hours and on a call-out basis.
- Participate in an out-of-hours support rota, providing remote and on-site assistance when required.
- Travel to customer sites and work evenings or weekends as necessary.
- Adhere to health & safety requirements and service level agreements.
- Deliver a professional, customer-focused service at all times.
About You
You will ideally have:
- Previous experience in a similar field-based technical engineering role.
- A strong technical aptitude with a good understanding of electrical installations.
- Excellent customer service skills, with empathy, patience, and confidence.
- Strong written and verbal communication skills in English.
- The ability to work methodically under pressure and respond effectively to critical situations.
- Good organisational skills and the ability to manage workload independently.
- A proactive, team-oriented approach.
- Competence using Microsoft applications.
- A full, valid UK driving licence and willingness to travel within the UK.
If you are home-based in NW London or the NW home counties that would be an ideal location. Experience with call systems is desirable but not essential, as full training will be provided.
Working Hours
Monday to Friday, typically 08:30 – 16:30. Hours may vary depending on call-out rota arrangements.
What’s on Offer
- Competitive salary with paid overtime.
- Full training and ongoing professional development.
- Company van, tools, laptop and mobile phone.
- 25 days annual leave plus bank holidays.
- Pension scheme with employer contributions.
- Supportive, people-focused working environment.
How to Apply
Please submit an up-to-date CV and an initial cover note; the latter should outline your experience and enthusiasm for such a role by 21 Jan ’26 at the latest.
Field Installation/Service Engineer employer: The List - The Services Business Network
Contact Detail:
The List - The Services Business Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installation/Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to field installation roles. Think about how you can showcase your technical skills and customer service experience, as these are key for this position.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd and keep you fresh in their minds.
We think you need these skills to ace Field Installation/Service Engineer
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your relevant experience and skills that match the Field Installation/Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical aptitude and customer service skills!
Write a Compelling Cover Note: Your cover note is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing genuine passion, so let us know what excites you about working with us at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for strong written communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at The List - The Services Business Network
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to nurse call systems and electrical installations. Familiarise yourself with common issues and solutions, as well as the products the company offers. This will show that you're not just interested in the role but also prepared to tackle the challenges it presents.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations with empathy and patience, as this will resonate well with the interviewers.
✨Be Ready to Talk Travel
As this position involves regional travel, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with field-based roles and how you manage your time effectively while on the road. This will demonstrate your readiness for the demands of the job.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or specific challenges the company faces in the field. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
