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- Tasks: Install and maintain nurse call systems in hospitals and care homes across the UK.
- Company: Established provider of specialist communication solutions for healthcare.
- Benefits: Competitive salary, overtime potential, training, and supportive work environment.
- Why this job: Join a trusted team making a real difference in patient care.
- Qualifications: Technical aptitude, customer service skills, and a valid UK driving licence.
- Other info: Full training provided; ideal for those based in NW London or surrounding areas.
The predicted salary is between 30000 - 45000 £ per year.
Field-based with UK regional travel. Working out from home principally on a regional basis. From £30,000 per annum. With overtime (not guaranteed) an OTE of up to circa £45k. Permanent, Full-time.
About the Company
Our client is an established UK-based provider of specialist nurse call systems, products and software for hospitals and care homes. With over 50 years’ experience, the business is trusted by healthcare providers nationwide to deliver reliable, 24/7 communication solutions that support patients, residents, and care professionals.
The Role
An experienced, motivated, and customer-focused Field Installation/Service Engineer is required to join a well-established UK Service Team. The successful candidate will be responsible for installing, commissioning, and maintaining market-leading nurse call systems across residential care homes, NHS and private hospitals within a designated region. This is a hands-on, field-based role suited to someone with strong technical capability and excellent customer service skills.
Key Responsibilities
- Install and commission nurse call systems at customer sites.
- Carry out planned and reactive maintenance to ensure system performance and reliability.
- Diagnose, repair and test systems during working hours and on a call-out basis.
- Participate in an out-of-hours support rota, providing remote and on-site assistance when required.
- Travel to customer sites and work evenings or weekends as necessary.
- Adhere to health & safety requirements and service level agreements.
- Deliver a professional, customer-focused service at all times.
About You
You will ideally have:
- Previous experience in a similar field-based technical engineering role.
- A strong technical aptitude with a good understanding of electrical installations.
- Excellent customer service skills, with empathy, patience, and confidence.
- Strong written and verbal communication skills in English.
- The ability to work methodically under pressure and respond effectively to critical situations.
- Good organisational skills and the ability to manage workload independently.
- A proactive, team-oriented approach.
- Competence using Microsoft applications.
- A full, valid UK driving licence and willingness to travel within the UK.
If you are home-based in NW London or the NW home counties that would be an ideal location. Experience with call systems is desirable but not essential, as full training will be provided.
Working Hours
Monday to Friday, typically 08:30 – 16:30. Hours may vary depending on call-out rota arrangements.
What’s on Offer
- Competitive salary with paid overtime.
- Full training and ongoing professional development.
- Company van, tools, laptop and mobile phone.
- 25 days annual leave plus bank holidays.
- Pension scheme with employer contributions.
- Supportive, people-focused working environment.
How to Apply
Please submit an up-to-date CV and an initial cover note; the latter should outline your experience and enthusiasm for such a role by 21 Jan ’26 at the latest.
Field Installation/Service Engineer in England employer: The List - The Services Business Network
Contact Detail:
The List - The Services Business Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installation/Service Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially the nurse call systems they provide. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for hands-on assessments! Since this role is field-based, be ready to demonstrate your technical skills. Brush up on your electrical installation knowledge and practice troubleshooting scenarios to impress during practical tests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Field Installation/Service Engineer in England
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your relevant experience and skills that match the Field Installation/Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical aptitude and customer service skills!
Write a Compelling Cover Note: Your cover note is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing candidates who are genuinely excited about joining our team, so let your personality come through.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for strong written communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover note. Plus, it shows you’re serious about joining StudySmarter and being part of our amazing team.
How to prepare for a job interview at The List - The Services Business Network
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to nurse call systems and electrical installations. Be ready to discuss any relevant experience you have, even if it’s not directly in this field. Showing that you understand the basics will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your empathy, patience, and ability to handle pressure. This will demonstrate that you’re a great fit for their customer-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a malfunctioning system or an unhappy client. Practise how you would respond to these scenarios, focusing on your problem-solving skills and how you would maintain professionalism under pressure.
✨Prepare Your Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
