At a Glance
- Tasks: Manage guest check-ins, reservations, and ensure exceptional hospitality experiences.
- Company: The Lion Inn, a leading hospitality venue in Essex.
- Benefits: Flexible shifts, tips, discounts on food and accommodation, and career development.
- Other info: Enjoy a supportive work environment with a focus on work/life balance.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Previous hotel reception experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced and professional Receptionist, preferably from a Hotel background who understands that the reception desk is often the first and last impression of our business. This is a full-time role working a variety of shifts across a 7-day operation, including regular weekend work.
Typical shift patterns:
- 6:00am to 2:00pm (Breakfast Service & Guest Check-Out)
- 2:00pm to 10:00pm (Guest Check-In & Evening Reception)
As a busy hotel, restaurant and events venue, this role is far more than simply checking guests in and out. We are looking for someone who is willing to roll their sleeves up, get involved, and play an active part in creating exceptional guest experiences throughout their shift.
Essential Skills & Experience
- Previous hotel reception experience within a busy hospitality environment.
- Experience using a Hotel Property Management System (PMS), preferably Rezlynx.
- Experience using EPOS systems and processing guest payments.
- Strong Microsoft 365 skills, including Outlook, Word and Excel.
- Excellent written and verbal communication skills.
- Exceptional grammar, spelling and punctuation, with the ability to produce professional guest correspondence that reflects our premium brand.
- Experience handling reservations, guest enquiries and telephone bookings.
- Confident managing payments, deposits and guest accounts accurately.
- Excellent organisational skills with the ability to prioritise tasks in a fast-paced environment.
- A self-motivated individual who can work independently whilst remaining a strong team player.
Key Responsibilities
- Managing guest check-ins and check-outs.
- Taking hotel reservations via telephone, email and online channels.
- Responding promptly and professionally to guest enquiries.
- Processing payments, deposits and guest accounts.
- Sending booking confirmations and pre-arrival communications.
- Managing guest requests and resolving issues in a professional and proactive manner.
- Maintaining accurate reservation and guest information within Rezlynx.
- Supporting the wider business to deliver outstanding guest experiences.
- Assisting with breakfast service during morning shifts, including serving guests and providing exceptional hospitality standards.
- Working closely with restaurant, bar and events teams to ensure seamless guest journeys throughout the hotel.
What We Are Looking For
- Passionate about hospitality and guest service.
- Confident, professional and well presented.
- Comfortable working independently and making decisions when required.
- Equally happy working as part of a wider team.
- Flexible to work evenings, weekends and bank holidays.
- Someone who notices the small details that make a guest's stay memorable.
- Able to remain calm and organised during busy service periods.
- Invested in the success of the business and committed to delivering exceptional guest experiences every day.
Why Join The Lion Inn?
- The Lion Inn is one of Essex's leading hospitality venues, combining a busy hotel, premium dining operation and extensive events business.
- No two days are ever the same, and you'll play a key role in ensuring every guest receives the warm, professional and memorable experience we're known for.
Work/Balance?
- A genuine belief in work/life balance and an understanding of working together to promote flexibility.
Tips?
- A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar.
Development?
- Award winning career development programmes.
Reward?
- We have fantastic Hero of the month and Hero of the year schemes.
Discounts?
- Up to 50% discount off food across all of our hotels and 50% off accommodation.
Something different?
- Annual stay for £1 offer.
Personal support?
- Employee assistance programme and wellbeing support.
Hotel Receptionist in Chelmsford employer: The Lion Inn, Boreham
Coaching Inn Group is an excellent employer for those looking to thrive in the hospitality industry, particularly at The Lion Inn in Boreham. With a focus on creating memorable guest experiences, we foster a supportive work culture that values teamwork and offers comprehensive training, team discounts, and opportunities for personal growth in a picturesque market town setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Chelmsford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lion Inn, Boreham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lion Inn, Boreham
Don't be shy about reaching out to The Lion Inn, Boreham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Chelmsford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lion Inn, Boreham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lion Inn, Boreham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
