At a Glance
- Tasks: Deliver exceptional customer service and build relationships with guests while preparing and serving food and drinks.
- Company: Join a dynamic team at a leading food and beverage establishment.
- Benefits: Enjoy flexible hours, competitive pay, and exciting perks like bonuses and wellness programmes.
- Other info: Casual hours with opportunities for growth and development in a fun atmosphere.
- Why this job: Be part of a vibrant environment where your contributions are recognised and celebrated.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 10 - 12 £ per hour.
As an F&B Assistant you will have a passion to deliver exceptional customer service and build relationships with regular and new guests. Developing excellent product knowledge to make menu and drink recommendations that delight our customers.
Prepare for service: Working independently or within the team you will re-stock, clean and prepare the bar and restaurant for the upcoming service.
Deliver great service: Taking customer orders quickly and accurately ensuring any special requirements are communicated effectively to the kitchen team. Pouring and serving drinks in line with set presentation standards. Keep all areas clean and tidy. Monitor customer satisfaction and take appropriate action. Complete check backs and be aware of customer feedback working to resolve them and/or seeking the support of the duty manager as required.
Operate tills and payment systems effectively: Taking credit and debit card payments, processing cash and ensuring the customer is given the correct change.
Co-ordinate emergency response: Taking a leading role in any evacuation ensuring the safety of the team members and guests, offering first aid assistance and safe place activation (Ask Angela) and contacting emergency/professional service as appropriate.
Qualifications:
- Strong communication skills
- Proven ability to solve problems creatively
- Able to work under own initiative
- Organisational skills to manage your own time
This is a casual hours position involving shifts across the operational hours of the business (06:00 – 00:00 including weekends and bank holidays). This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.
Additional Information:
Along with your benefits package we also offer a wide range of perks for our colleagues:
- Frasers Champion: Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.
- Fearless 1000: By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus!
- Frasers Festival: An event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe.
- CEO Sessions: Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team.
- Retail Reconnect: In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product and customers.
Employee Welfare:
- Frasers Fit: Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet!
- Retail Trust: We know that it's not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity.
What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful.
Food & Beverage Assistant employer: The Lion Hotel
Join our award-winning team at a beautifully refurbished venue on the outskirts of Wimborne, where we pride ourselves on exceptional service and a warm, welcoming atmosphere. As a small independent company, we offer a collaborative work culture that values teamwork and employee growth, with competitive pay and plentiful tips. This is an excellent opportunity for those passionate about hospitality to thrive in a vibrant environment while contributing to our continued success.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Lion Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Lion Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Lion Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Lion Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at The Lion Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Lion Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
