At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting patients.
- Company: Join a caring GP practice focused on patient well-being.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal growth and learning.
- Why this job: Make a difference in patients' lives while developing your communication skills.
- Qualifications: GCSEs in Maths and English required; previous GP practice experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
As a GP Receptionist, you will be the first point of contact for our practice, welcoming patients, managing appointments, and supporting the smooth day-to-day running of our busy surgery.
Responsibilities
- Deliver a welcoming and efficient service both in person and over the phone.
- Book and manage appointments, respond to patient enquiries, update records, process prescriptions, and provide general administrative support to the clinical team.
- Demonstrate excellent communication skills, a calm and compassionate approach, strong attention to detail, and the ability to work effectively under pressure in a busy practice environment.
- Greet patients and handle enquiries courteously in person and by telephone.
- Book, cancel, and reschedule appointments, including requests for home visits.
- Triage patient enquiries and pass messages accurately in line with practice procedures.
- Keep patients informed of delays and address concerns sensitively.
- Support GPs, Nurses, and the wider clinical team with administrative requests.
- Order ambulances and interpreters as required.
- Maintain familiarity with appointment and telephone systems.
- Work effectively as part of the reception team.
- Handle complaints in accordance with practice procedures.
- Ensure reception and waiting areas are clean and tidy.
- Advise patients on prescription turnaround times and non-NHS service charges.
- Open and close the practice as required, following security procedures.
Qualifications
- Educated to GCSE level or equivalent. GCSE Mathematics and English - C or above.
Experience
- Previous experience working in a GP practice.
- Proficient in using EMIS, Docman, and other practice IT systems.
- Applications from candidates without relevant GP practice experience will not be considered.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist employer: The Links Medical Practice
As a GP Receptionist in our practice, you will join a supportive and compassionate team dedicated to providing exceptional patient care. We offer a welcoming work environment, opportunities for professional development, and the chance to make a meaningful impact in the community. Our practice values teamwork and communication, ensuring that every employee feels valued and empowered in their role.
Contact Details:
The Links Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you know the practice inside out! Familiarise yourself with their services, values, and any recent news. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the practice. They might share valuable insights that could give you an edge in your application process.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist where communication is key.
Tailor Your Experience:Make sure to highlight any relevant experience you have in a GP practice or similar environments. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it makes our job easier!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our practice there.
How to prepare for a job interview at The Links Medical Practice
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a GP Receptionist. Familiarise yourself with managing appointments, handling patient enquiries, and supporting the clinical team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for patients, it's crucial to demonstrate excellent communication skills. Practice how you would greet patients, handle phone calls, and respond to enquiries. A calm and compassionate approach will go a long way in making a great impression.
✨Showcase Your Attention to Detail
In a busy practice environment, attention to detail is key. Be prepared to discuss examples from your past experience where you've successfully managed multiple tasks or handled sensitive information accurately. This will highlight your ability to work effectively under pressure.
✨Familiarise Yourself with Relevant Systems
If you have experience with EMIS, Docman, or other practice IT systems, make sure to mention it during the interview. If not, do a bit of research on these systems so you can speak about them knowledgeably. This shows that you're proactive and ready to hit the ground running.
