Care Co-ordinator

The Links Medical Practice is a busy, well-established GP practice operating across two sites within the London Borough of Bromley. We are delighted to offer an excellent opportunity for a highly motivated and enthusiastic individual to join our friendly and supportive team. This is a permanent, part-time position, offering a flexible shift pattern. Working hours will be between 7:45am and 6:45pm, Monday to Friday, to meet the needs of the service. The successful applicant will be required to work across both practice sites: Mottingham Surgery 198 Court Farm Road, London, SE9 4JS and Downham Surgery 27 Brook Lane, Bromley, BR1 4PX.

Main duties of the job:

• We are seeking a proactive, highly organised, and motivated Care Co-ordinator to manage the recall and review process for patients with long-term health conditions.
• This role is essential in ensuring patients are invited for their routine reviews in a timely manner and that all elements of their care are completed with the appropriate clinicians.
• The Care Co-ordinator will also be responsible for supporting the accurate and timely registration of new patients, ensuring that all necessary processes are followed correctly.

About us:

The Practice is led by four GP Partners, supported by a Practice Business Manager and an Operations Manager, and a dedicated multidisciplinary team. This includes a further four salaried GPs, three Physician Associates, and six members of the nursing team, alongside approximately fifteen administrative and reception staff. We also work closely in collaboration with two neighbouring practices as part of a Primary Care Network, enabling shared learning, service development, and improved patient care.

At The Links Medical Practice, we strongly value teamwork and recognise the important contribution each individual makes to both the daily running of the practice and the delivery of high-quality patient care. We are a training practice for medical students and trainee nurses and are committed to providing excellent support, training, and development opportunities. We offer a welcoming and supportive learning environment, with opportunities to gain new skills and knowledge. This is an exciting opportunity for someone seeking to work within a well-established, forward-thinking, and growing practice.

Job responsibilities:

• The Care Coordinator will provide administrative, organisational, and patient-focused support to help improve care delivery and patient experience.
• The post holder will work closely with GPs, nurses, healthcare assistants, and the wider practice team to support patients, particularly those with long term conditions or additional support needs.
• The role involves coordinating care, assisting patients in navigating healthcare services, supporting clinics, and contributing to the smooth running of the practice.
• The Care Coordinator will help ensure patients receive timely, appropriate, and well-coordinated care, supporting personalised care planning and continuity of care.

Person Specification:

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Demonstrable commitment to professional and personal development.
• Proficient in MS Office and web-based services.
• Experience of working in Primary Care.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.