Medical Receptionist/Administrator in Nottingham

The Linden Medical Group is seeking to further expand our fabulous reception/administration team. We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator. We have two posts available:

• Post 1: 30 hours over 5 days (1 hour unpaid lunch break) - Mon 8am - 1pm, Tues 8am - 1pm, Wed 8am - 6:30pm, Thurs 1pm - 6pm, Fri 1pm - 6:30pm
• Post 2: 28 hours over 4 days (1 hour unpaid lunch break) - Mon 9am - 6pm, Tues 1pm - 6:30pm, Thurs 8am - 6pm, Fri 1pm - 6:30pm

This is an extremely busy role which requires hard work, the ability to multi-task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance. Previous experience of the SystmOne clinical system is necessary.

Main duties of the job:

• The ability to empathise.
• The ability to remain calm under pressure.
• Demonstrates active listening skills.
• Be sensitive to the needs of others.
• Adept at problem-solving.
• Excellent attention to detail.
• The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.
• The ability to integrate into an established team.
• Good sense of humour.
• Professional telephone manner.

In return we can offer a position within a very friendly practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role. Our ideal candidate will have previous experience in a similar role.

About us: The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 3 GP partners & 2 salaried GPs who are supported by a Practice Manager, Operations Manager, Nurse Practitioner, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists. We are a training practice and occasionally have medical students working with us. We also have the support of attached staff comprising of Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.

Job responsibilities:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Maintain computerised records.

Job Responsibilities:

• To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team.

Duties and Responsibilities:

• Telephone Duties: Making appointments, taking and passing on messages, signposting callers to the appropriate healthcare professional, home visit requests, dealing with general enquiries, contacting patients, other team members and associated healthcare agencies and providers.
• Reception Duties: Greet and direct patients and visitors, register new patients and temporary residents, make appointments, ensure outstanding queries are explained and handed over to colleagues as necessary, respond to requests of doctors and nurses during clinics, collect payments from patients for non-NHS services, deal with general enquiries.
• Scanning and Filing: Dealing with requests and queries relating to prescriptions, raising prescriptions as per Practice protocols, processing of incoming correspondence, registering new patients on to the system on a daily basis, completing electronic tasks on a daily basis, any other delegated duties considered appropriate to the post.

Person Specification:

• Good standard of general education (GCSE Maths grade C or above, GCSE English Grade C or above).
• A detailed understanding and experience of working in a General Practice environment.
• Knowledge of SystmOne.
• Works effectively independently and as a member of a team.
• Flexible approach to work, able to cover for colleagues in the event of annual leave or sickness.
• Self-motivated and proactive.
• Continued commitment to improve skills and ability in new areas of work.
• Ability to remain calm under pressure.
• Demonstrate excellent interpersonal and communication skills.
• General office skills, photocopier, scanning.
• Awareness of Data Protection Act and need for confidentiality of information.
• Excellent understanding of data protection and confidentiality issues.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Committed to own continuing personal development and an ability to support others to develop and progress.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Able to undertake the demands of the post.
• Commit to a DBS Check.

All requirements for this role are essential and are detailed above.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.