At a Glance
- Tasks: Lead Front of House teams and create memorable visitor experiences.
- Company: Join The Light, a new cultural destination in County Durham.
- Benefits: Generous leave, pension scheme, and flexible working options.
- Other info: Dynamic environment with opportunities for creativity and growth.
- Why this job: Be part of launching an exciting venue and shape its future.
- Qualifications: Experience in customer service and a passion for inclusion.
The predicted salary is between 32000 - 40000 £ per year.
About the Role
The Light, Durham | Permanent | 24 hours per week (with additional hours available) | Grade 6 £28,142 - £31,022 pro rata
Opening in August 2026, The Light is County Durham's exciting new cultural destination, bringing together art, science, history, creativity and community in a world-class venue expected to welcome up to 100,000 visitors each year.
We are seeking two exceptional Duty Managers to join our team and play a defining role in launching and shaping this landmark cultural venue from day one. This is a unique opportunity to help create outstanding visitor experiences while supporting the day-to-day operation of an ambitious and dynamic new organisation.
As Duty Manager, you will support the Operations Manager in delivering safe, welcoming and efficient daily operations across the venue. You will lead Front of House teams, ensure excellent customer service standards, drive commercial performance, and help create memorable experiences for all visitors.
You will play a key role in maintaining high operational standards, ensuring health and safety compliance, and fostering an inclusive environment where everyone feels welcome.
What We're Looking For
- Has experience leading Front of House or customer-facing teams in a cultural, visitor attraction, hospitality, leisure or similar environment
- Delivers exceptional customer service and visitor experiences
- Has a strong understanding of health and safety, compliance and operational best practice
- Thrives in a fast-paced environment and can adapt to changing priorities
- Has experience working towards income targets through retail, catering, venue hire or other commercial activity
- Is passionate about accessibility, inclusion and community engagement
- An NVQ Level 3 qualification (or equivalent experience) and a First Aid qualification, or willingness to work towards one, are essential.
Why Join The Light?
This is a rare opportunity to be part of the team launching one of the North East's most exciting new cultural venues.
Working at The Light offers:
- The chance to help build a new cultural destination from the ground up
- A collaborative, creative and supportive working environment
- Opportunities to shape systems, teams and visitor experiences from the outset
- Generous annual leave entitlement
- Local Government Pension Scheme membership
- Access to a range of employee benefits and flexible working arrangements where applicable
Location: The Light, Durham
Closing Date: 16 August 2026
Interview Date: Week commencing 25 August 2026
The Light is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.
Duty Manager in North East employer: The Light Durham
The Light in Durham is an exceptional employer, offering a unique opportunity to be part of a groundbreaking cultural venue that prioritises creativity, community engagement, and inclusivity. With a collaborative work culture, generous annual leave, and access to the Local Government Pension Scheme, employees can thrive in a supportive environment while shaping memorable visitor experiences from the ground up. Join us in launching this exciting destination and enjoy the chance for personal and professional growth in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in North East
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Light Durham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Light Durham
Don't be shy about reaching out to The Light Durham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in North East
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Light Durham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Light Durham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
