Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a seamless experience.
- Company: Exclusive members' club in the heart of Belgravia, offering sophistication and elegance.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a vibrant team and create memorable experiences for distinguished members.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a polished appearance.
The predicted salary is between 30000 - 40000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. A brand-new and exclusive members' club represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members. The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests. Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.
RESPONSIBILITIES
- Deliver a warm, polished, and professional welcome to all members and guests upon arrival
- Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail
- Handle incoming calls, emails, and booking requests in a timely and professional manner
- Maintain up-to-date and detailed member profiles, including preferences and notes
- Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
- Assist with table allocation, waitlists, and real-time booking adjustments
- Support VIP arrivals and special requests, ensuring a seamless and personalised experience
- Maintain the reception area to the highest standards of presentation and organisation
- Provide information about the club’s facilities, events, and offerings confidently and accurately
- Handle member enquiries and feedback with discretion and professionalism
- Support the wider reception, reservations and front of house team as required during busy periods
- Uphold all data protection, privacy, and security standards
REQUIREMENTS
- Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred
- Strong interpersonal and communication skills, with a natural ability to engage guests
- Professional, polished appearance and demeanour
- Excellent organisational skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Positive, proactive, and team-oriented attitude
- Basic experience with reservations or booking systems is advantageous
- High level of discretion and understanding of private members’ club culture
- Flexibility to work evenings, weekends, and peak operational periods
- A genuine passion for hospitality and delivering exceptional guest experiences
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Host / Club Reception in London employer: The Library & Study
Contact Detail:
The Library & Study Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Club Reception in London
✨Tip Number 1
Get to know the club's vibe! Spend some time researching The Pembroke and its unique offerings. This way, when you walk in for your interview, you can chat about what excites you about their events and services, showing that you're genuinely interested.
✨Tip Number 2
Practice your hosting skills! Role-play with a friend or family member to simulate welcoming guests. Focus on being warm and professional, just like you'd need to be at The Pembroke. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Pembroke on LinkedIn. They might share insider tips or even refer you, which could give you a leg up in the application process. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your experience in luxury hospitality and your passion for creating exceptional guest experiences. We want to see how you can contribute to our club's success!
We think you need these skills to ace Host / Club Reception in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or private member clubs. We’re looking for someone who understands the nuances of providing exceptional service, so be specific about your past roles.
Attention to Detail is Key: As a Host & Club Receptionist, attention to detail is crucial. In your application, showcase examples where your organisational skills made a difference, whether it was managing bookings or creating a seamless guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Pembroke!
How to prepare for a job interview at The Library & Study
✨Know the Club Inside Out
Before your interview, make sure you research The Pembroke thoroughly. Familiarise yourself with its history, values, and offerings. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating exceptional experiences for members.
✨Polish Your Professional Demeanour
As a Host & Club Receptionist, your appearance and attitude matter. Dress smartly and maintain a polished look. During the interview, demonstrate your professionalism through your body language and communication style. Remember, you're showcasing how you'd welcome members and guests!
✨Showcase Your Organisational Skills
Be prepared to discuss your experience with managing bookings and reservations. Share specific examples of how you've handled busy periods or special requests in previous roles. This will highlight your ability to multitask and remain composed under pressure, which is crucial for this position.
✨Engage with Enthusiasm
During the interview, let your passion for hospitality shine through. Engage with the interviewer by asking insightful questions about the club's culture and member experiences. This not only shows your enthusiasm but also helps you gauge if The Pembroke is the right fit for you.