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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling enquiries and ensuring a smooth experience.
- Company: Join a dynamic team focused on customer satisfaction and sales performance.
- Benefits: Enjoy 24 days holiday, full training, and a supportive work environment.
- Why this job: Make a real impact by building strong customer relationships and hitting sales targets.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Opportunity to showcase your skills at industry exhibitions.
The predicted salary is between 28800 - 43200 £ per year.
The Role
As a CSC you will be a key point of contact for our customers, handling enquiries, supporting sales activity and ensuring a smooth, professional experience from first contact through to order completion. This is a target-driven role suited to someone who enjoys working in a dynamic environment, has strong attention to detail and is motivated by sales performance and customer satisfaction.
Key Responsibilities
- Act as the main point of contact for customers via phone and email
- Understand customer requirements and deliver a high level of sales and customer service
- Build and maintain strong relationships with customers, encouraging repeat business
- Work towards individual and team sales targets
- Support lead follow-ups and proactive sales activity
- Work closely with colleagues and management to ensure consistent service standards
- Accurately manage customer information using internal databases
- Handle confidential and financial information with professionalism and discretion
- Contribute positively to a fast-paced, energetic sales environment
About You
You will be confident, organised and commercially minded, with a positive attitude and a natural ability to build rapport with customers.
- A positive, proactive attitude with a motivation for sales
- Strong communication skills and confidence dealing with customers
- Ability to meet and exceed sales targets
- Calm and diplomatic under pressure
- Strong Microsoft Office skills, with intermediate Excel ability
- Experience using databases and CRM/CMS systems
What We Offer
- A supportive, team-focused working environment
- Full sales and product training
- 24 days holiday
- Opportunity to support Libra at industry exhibitions
Customer Service Co-Ordinator in Newmarket employer: The Libra Company
Contact Detail:
The Libra Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Newmarket
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Co-Ordinator in Newmarket
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Co-Ordinator role. Highlight your experience in customer service and sales, and show us how you can build strong relationships with customers.
Show Off Your Skills: We want to see your strong communication skills and attention to detail shine through. Use specific examples from your past experiences to demonstrate how you've successfully handled customer enquiries or met sales targets.
Be Professional and Personable: Remember, you're applying for a role where you'll be the main point of contact for our customers. Let your personality come through in your application while maintaining a professional tone. We love a positive attitude!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the next steps of the process!
How to prepare for a job interview at The Libra Company
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and what makes for a smooth customer experience. This will help you demonstrate your knowledge and show that you're ready to be the main point of contact.
✨Show Off Your Sales Skills
Prepare examples of how you've met or exceeded sales targets in the past. Be ready to discuss specific situations where you built strong relationships with customers, as this is crucial for the role. Highlighting your sales performance will impress the interviewers.
✨Be Organised and Detail-Oriented
Since attention to detail is key, come prepared with a structured approach to your answers. Use the STAR method (Situation, Task, Action, Result) to clearly articulate your experiences. This will showcase your organisational skills and ability to manage customer information accurately.
✨Demonstrate Your Team Spirit
The role requires working closely with colleagues, so be ready to talk about your teamwork experiences. Share how you've contributed positively to a team environment and supported your peers in achieving common goals. This will highlight your collaborative nature.
