TLCP Healthcare Assistant in City of London

To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.

Main duties of the job:

• This role plays a vital part in supporting high-quality patient care and the day-to-day running of the practice, combining hands-on clinical support with essential administrative and clinical systems duties.
• Supports the delivery of patient care through a mix of clinical and administrative responsibilities.
• Carries out patient-facing tasks such as new patient health checks, baseline observations, ECGs, wound care, specimen handling, chaperoning, and support during clinics and minor procedures.
• Provides support to nurses with health promotion activities, chronic disease management, care plans, and opportunistic patient education.
• Undertakes additional clinical tasks following training, including venepuncture, vaccinations, ear irrigation, and blood pressure monitoring.
• Ensures clinical rooms are prepared, stocked, and maintained in line with infection prevention and control requirements.
• Maintains accurate and up-to-date patient records by summarising, coding, scanning, and filing clinical correspondence.
• Manages call and recall systems, appointment templates, and clinic setup to support efficient patient flow.
• Runs audits, clinical searches, and data quality checks to support reporting and service improvement.
• Supports the effective use of the practice clinical system, including user management, troubleshooting issues, system updates, backups, and data security.

About us:

The Lewisham Care Partnership (TLCP) is a patient-centred, values-driven GP partnership committed to delivering safe, high-quality care while fostering a supportive and inclusive workplace. TLCP promotes a culture where equality, diversity and inclusion are embedded in everyday practice. Patients and staff are treated with dignity and respect, with equality of opportunity encouraged across recruitment, development and career progression. The organisation places strong emphasis on safety, wellbeing and confidentiality, ensuring staff work in a secure environment and uphold high standards of data protection and patient privacy. Everyone shares responsibility for health and safety, security, and professional conduct. TLCP values quality and continuous improvement, encouraging staff to suggest improvements, share good practice and contribute to better service delivery. Collaborative, multidisciplinary working is central to how teams operate, supported by clear communication. Staff benefit from a structured induction programme, ongoing training and development, and access to learning opportunities that support career growth. TLCP also encourages a healthy work-life balance and supports staff to take their full annual leave entitlement. Overall, TLCP offers a professional, supportive and forward-thinking environment where staff are valued and encouraged to make a meaningful impact on patient care.

Job responsibilities:

Primary Responsibilities:

• Undertake new patient health checks.
• Support the practice nurse with health promotion programmes.
• Carry out baseline observations such as pulse oximeter, blood pressure, temperature, pulse rate, recording findings accurately.
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly.
• Undertake wound care, dressings and other clinical tasks as required.
• Support the practice nurse with the management of chronic disease clinics.
• Carry out BMI checks as directed.
• Act as a chaperone as required.
• When trained, undertake venepuncture.
• When trained, administer vaccinations as appropriate.
• When trained, carry out ear irrigation under the supervision of the practice nurse.
• Carry out ECGs as requested.
• Ensure specimens are recorded and ready for onward transportation.
• Provide support during minor operations as required.
• Ensure all clinical rooms are adequately stocked and prepared for each session.
• Ensure fridges are cleaned routinely in accordance with extant guidance.
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy.
• Deliver opportunistic health promotion where appropriate.
• Complete Care Plan.

NON CLINICAL:

• Reviewing medical records and producing an accurate summary of the patients' medical history.
• Read Coding the information into the practice clinical system.
• Auditing data collection standards in the practice.
• Monitoring progress of notes summarising against practice targets.
• Monitoring patient call and recall systems.
• Filing and retrieving paperwork.
• Extraction of necessary data from clinical correspondence and input into electronic patient record.
• File copies of hospital referrals.
• File hospital letters.
• Scanning of letters and relevant correspondence into patients' notes.
• Summarisation of patients' notes when requested.
• To ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
• Troubleshoot clinical database.
• Load updates.
• Report faults to software supplier and track progress.
• Ensure backups are taken in accordance with practice procedure.
• Pro-actively initiate data quality improvement projects.
• Set up and run clinical searches.
• Ensure accurate report output.
• Interrogate data for audit purposes.
• Maintain the appointments system.
• Set up clinic templates.
• Support and guide members of staff in the use of the computer system.
• Ensure security of data at all times.

Secondary Responsibilities:

• Participate in practice audit as directed by the audit lead.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice.
• Complete opening and closing procedures in accordance with the duty rota.

Person Specification:

Experience:

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of working in a primary care environment.

Clinical Knowledge & Skills:

• Wound Care / Removal of sutures & staples.
• ECGs.
• Venepuncture.
• New patient medicals inc. Height, weight, BP, Pulse.
• Chaperone procedure.
• Ability to record accurate clinical notes.

Skills:

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.

Qualifications:

• Care Certification.
• Disclosure and Barring Service Check.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.