The Level Receptionist

Overview

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regent’s Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Join our team as a Receptionist and Guest Experience and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.

Mission

To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five‑star experience.

Responsibilities

• Deliver a personalized 5‑star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
• Deliver a warm, personalized welcome and create memorable guest experiences.
• Manage check‑in and check‑out efficiently using Opera and PDQ systems.
• Promote hotel services and upsell to enhance guest satisfaction and revenue.
• Handle guest queries and feedback with professionalism and care.
• Maintain high grooming standards and represent the brand with elegance.
• Support loyalty programs and encourage guest engagement with Melia Rewards.
• Ensure data privacy, safety, and compliance with all hotel protocols.
• Be flexible and proactive, contributing to a seamless team operation.

Qualifications

• A confident, polished communicator with a passion for luxury service.
• Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
• A team player who thrives in a dynamic, high‑end hospitality environment.
• Attention to detail, initiative, and a warm, welcoming attitude.

Benefits

• 28 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide (Friends & Families discounts).
• Personal development programs designed to support your career from the start, with unlimited access to an online learning platform.
• Awards and recognition programs – loyalty bonuses and referral incentives.
• Career growth – opportunities to progress and access to a network of over 350 hotels worldwide (subject to local rights to work rules).
• High street discounts with Perks at Work.
• Meals on duty, payday parties and laundry.

Equal Opportunity & Diversity Statement

At Meliá Hotels International, we promote equality and diversity and avoid discrimination on the basis of disability, race, religion, gender, age, or other protected characteristics. We encourage a culture of inclusion that reflects our commitment to effective equality. Our company is also committed to a socially responsible team and sustainable future.