At a Glance
- Tasks: Be the welcoming face of our luxury hotel, ensuring every guest enjoys a 5-star experience.
- Company: Join Meliá, a global family with endless opportunities for growth and development.
- Benefits: Enjoy 28 days holiday, health cover, career development, and fantastic discounts.
- Other info: Dynamic environment with excellent career growth opportunities across 350 hotels worldwide.
- Why this job: Create memorable moments and be part of a vibrant, supportive team.
- Qualifications: Confident communicator with a passion for luxury service and attention to detail.
The predicted salary is between 24000 - 30000 € per year.
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Join our team as a Receptionist and Guest Experience and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.
Mission: To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five-star experience.
Responsibilities will include, but are not limited to:
- Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
- Deliver a warm, personalized welcome and create memorable guest experiences.
- Manage check-in and check-out efficiently using Opera and PDQ systems.
- Promote hotel services and upsell to enhance guest satisfaction and revenue.
- Handle guest queries and feedback with professionalism and care.
- Maintain high grooming standards and represent the brand with elegance.
- Support loyalty programs and encourage guest engagement with Melia Rewards.
- Ensure data privacy, safety, and compliance with all hotel protocols.
- Be flexible and proactive, contributing to a seamless team operation.
What We’re Looking For:
- A confident, polished communicator with a passion for luxury service.
- Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
- A team player who thrives in a dynamic, high-end hospitality environment.
- Attention to detail, initiative, and a warm, welcoming attitude.
Be the face of our five-star experience. Join us in creating moments of magic from the very first hello!
Benefits:
- Holidays: 28 days’ holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
- Discounted dental and health cover with HSF.
- Great discounts with Melia Hotels Worldwide (Friends & families discounts).
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
- High street discounts with Perks at Work.
- Meals on duty, Payday Parties and Laundry.
At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, promoting our commitment to equality and diversity, avoiding any kind of discrimination. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Receptionist employer: The Level
Meliá White House Hotel offers an exceptional work environment where employees are valued as part of a global family, fostering a culture of growth and development. With competitive benefits such as hotel discounts, a health cashback plan, and opportunities for career progression across over 350 hotels worldwide, Meliá is dedicated to creating memorable experiences for both guests and staff. Join us in a vibrant location near Regent’s Park, where your passion for luxury service will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Meliá White House's services and amenities. This way, when you chat with the hiring team, you can show off your knowledge and passion for providing that 5-star experience.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you come across as warm and professional during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Meliá employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the Meliá family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Meliá. Don’t miss out on your chance to join us!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and luxury service. A warm and engaging tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in the hospitality industry, especially with front desk operations like Opera and PDQ systems. We love seeing how your background aligns with our mission of providing a five-star experience!
Attention to Detail is Key:Just like in our service, attention to detail matters in your application too! Double-check for any typos or errors, and ensure that your application reflects the high standards we uphold at Meliá.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Let’s start this journey together!
How to prepare for a job interview at The Level
✨Know the Company Inside Out
Before your interview, take some time to research Meliá White House and its values. Understand their commitment to luxury service and how they create memorable guest experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for guests. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios, like handling guest queries or promoting hotel services, to demonstrate your polished communication style during the interview.
✨Highlight Your Attention to Detail
Meliá values unmatched attention to detail. Prepare examples from your past experiences where you've gone above and beyond to ensure a seamless experience for customers. This could be anything from managing check-ins efficiently to creating a warm atmosphere for guests.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress elegantly and maintain high grooming standards for your interview. This not only reflects your professionalism but also shows that you understand the importance of representing the brand with elegance.
