At a Glance
- Tasks: Deliver a personalised 5-star experience and manage guest check-ins and check-outs.
- Company: Join Meliá, a global hotel brand with a commitment to luxury and service.
- Benefits: Enjoy 28 days holiday, pension scheme, and amazing discounts at Meliá hotels.
- Other info: Opportunities for career growth and access to a network of over 350 hotels worldwide.
- Why this job: Be the welcoming face of luxury and create memorable experiences for guests.
- Qualifications: Confident communicator with a passion for high-end hospitality and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regent’s Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Join our team as a Receptionist and Guest Experience and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.
MissionTo provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five‑star experience.
Responsibilities- Deliver a personalized 5‑star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
- Deliver a warm, personalized welcome and create memorable guest experiences.
- Manage check‑in and check‑out efficiently using Opera and PDQ systems.
- Promote hotel services and upsell to enhance guest satisfaction and revenue.
- Handle guest queries and feedback with professionalism and care.
- Maintain high grooming standards and represent the brand with elegance.
- Support loyalty programs and encourage guest engagement with Melia Rewards.
- Ensure data privacy, safety, and compliance with all hotel protocols.
- Be flexible and proactive, contributing to a seamless team operation.
- A confident, polished communicator with a passion for luxury service.
- Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
- A team player who thrives in a dynamic, high‑end hospitality environment.
- Attention to detail, initiative, and a warm, welcoming attitude.
- 28 days’ holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
- Discounted dental and health cover with HSF.
- Great discounts with Melia Hotels Worldwide (Friends & Families discounts).
- Personal development programs designed to support your career from the start, with unlimited access to an online learning platform.
- Awards and recognition programs – loyalty bonuses and referral incentives.
- Career growth – opportunities to progress and access to a network of over 350 hotels worldwide (subject to local rights to work rules).
- High street discounts with Perks at Work.
- Meals on duty, payday parties and laundry.
At Meliá Hotels International, we promote equality and diversity and avoid discrimination on the basis of disability, race, religion, gender, age, or other protected characteristics. We encourage a culture of inclusion that reflects our commitment to effective equality. Our company is also committed to a socially responsible team and sustainable future.
The Level Receptionist in London employer: The Level
Meliá Hotels International is an exceptional employer that offers a vibrant work culture and numerous opportunities for personal and professional growth. Located near the iconic Regent’s Park, our team enjoys a range of benefits including hotel discounts, health cashback plans, and a supportive environment that fosters career advancement within our global network of over 350 hotels. Join us as a Receptionist at The Level and be part of a dedicated team committed to delivering a luxurious guest experience while enjoying a rewarding and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land The Level Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Level. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Level
Don't be shy about reaching out to The Level directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace The Level Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Level and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Level
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
