F&B Team Leader – Luxury Hotel Guest Experience in London

Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, learn and deliver exceptional service has no limits. It’s knowing that the world is yours — that you can develop your career across countless destinations, while being part of one warm, supportive and passionate family.

Location: Meliá White House, London
Reports to: Food & Beverage Management Team
Salary: £29,198.40 per annum + Service Charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel and F&B discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Health cash back plan
• Meals on duty

Mission

As a Food & Beverage Team Leader, you will support the smooth day-to-day operation of the Food & Beverage outlets, ensuring exceptional guest service and operational excellence during every shift. You will lead by example, motivate the team, and maintain the highest standards of hospitality, presentation, and professionalism in line with Meliá brand standards.

Key Responsibilities – Service Excellence

• Supervise and coordinate the Food & Beverage team during shifts, ensuring smooth daily operations and excellent guest service
• Lead by example, supporting and motivating team members to achieve high service standards
• Allocate duties and responsibilities according to operational needs and business levels
• Conduct shift briefings and communicate daily specials, VIP guests, events, and operational updates
• Deliver warm, personalised, and professional guest experiences at all times
• Demonstrate excellent knowledge of food and beverage menus and assist guests with recommendations
• Promote additional sales opportunities and maximise guest satisfaction
• Support the induction and training of new team members in line with hotel standards
• Assist with stock monitoring and communicate shortages or ordering requirements to management
• Take responsibility for the outlet in the absence of management and support operational decision-making
• Maintain cleanliness, presentation, and compliance with hotel standards and health & safety procedures
• Anticipate guest needs and exceed expectations whenever possible

What we’re looking for

• Previous experience within Food & Beverage or luxury hospitality environments
• Strong leadership and communication skills
• Passion for delivering exceptional guest experiences
• Excellent organisational skills and ability to work in a fast-paced environment
• Professional, proactive, and service-driven attitude
• Flexibility to work shifts, including evenings, weekends, and holidays
• High attention to detail and commitment to quality service standards

At Meliá Hotels International, our people are at the heart of everything we do. Whether you are developing your leadership skills or building your hospitality career, you will be part of a culture built on respect, collaboration, and passion. We are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and promote an inclusive, respectful workplace for all. At Meliá, we believe diversity strengthens our teams and supports innovation. We are also committed to sustainability, working towards a responsible present and a better future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.