“The world is yours with Meliá”Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.
Receptionist - 8 hours contract
Department: The Level Reception
Location: Melia White House
Reports to: The Level Manager
Salary:£5,700 + Service Charge
About Meliá Hotels International
Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.
Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.
What’s in it for you?
- Competitive salary plus service charge
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- Awards & recognition programs
- High-street discounts through Perks at Work
- Complimentary meals on duty
- Loyalty rewards and additional employee benefits
Mission
As a Receptionist, you will be the first point of contact for our guests, delivering a warm, genuine, and professional welcome that reflects the Meliá brand. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and contributing to the overall success of the hotel.
Key Responsibilities – Operational Excellence
- Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible
- Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible
- Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximize occupancy and revenue
- Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided
- Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details
- Observe and comply with all security, health & safety, and emergency procedures
- Act responsibly and confidently during emergency situations in line with hotel policies
- Carry out all duties in accordance with relevant legislation and company standards
- Support the wider front office team and undertake any additional reasonable duties as required by management
What we’re looking for
- Previous experience in a similar receptionist or front office role
- Right to work in the UK
- Experience with 5 star environment
- Knowledge of OPERA PMS
- Fluency in English (additional Spanish language skills are an advantage)
- Strong communication and customer service skills
- A professional, positive, and proactive attitude
- Ability to work effectively in a fast-paced hospitality environment
- Passion for delivering exceptional guest experiences
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.
Our Commitment to Diversity & Inclusion
Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.
Eligibility to work in the UK is required.
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Receptionist in Camden Town employer: The Level
Meliá White House offers an exceptional work environment for those passionate about luxury hospitality. With a strong focus on employee development, our team enjoys benefits such as hotel discounts and a comprehensive pension scheme, all while working in the vibrant city of London. Join us to lead a dedicated team in delivering outstanding guest experiences and to grow your career in a supportive and dynamic atmosphere.
