Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational excellence and drive transformation in a growing prop-tech company.
- Company: The Lettings Hub provides tech-driven solutions for lettings, enhancing the move-in process for tenants and landlords.
- Benefits: Enjoy a collaborative culture, focus on wellbeing, and opportunities for personal growth.
- Why this job: Shape the future of lettings while leading a high-performing team in a dynamic environment.
- Qualifications: Proven experience in senior operations leadership with strong communication and change management skills.
- Other info: Join a forward-thinking team dedicated to innovation and customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.
Job Description
The Lettings Hub is seeking a strategic and dynamic Operations Director to lead its operational processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company’s customer service divisions.
As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation, process improvements, and service innovation, while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company’s service delivery during a period of change.
- Define and implement the company’s operational strategy, ensuring alignment with overall business objectives.
- Lead and develop a high-performing operations team, fostering a culture of collaboration, accountability, and service excellence.
- Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption.
- Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively.
- Continuously review and optimise operational workflows, enhancing productivity and customer satisfaction.
- Ensure all operations comply with industry regulations, policies, and standards, mitigating risks and ensuring robust security measures.
- Monitor and report on operational performance, delivering on service levels, budgets, and efficiency targets.
- Partner with senior leadership and cross-functional teams to support company-wide initiatives and business objectives.
You are an excellent communicator, with great spoken and written English.
- Proven experience in a senior operations leadership role, ideally within a customer-focused, fast-paced environment.
- Track record of leading large-scale operations and driving successful business transformation.
- Experience implementing automation and process improvements to enhance efficiency and scalability.
- Strong people leadership skills, with a history of developing and inspiring high-performing teams.
- Exceptional change management capabilities, with the ability to take teams on the journey without sacrificing service excellence.
- Commercially astute, with experience in budget management and delivering against financial targets.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
About the Team
As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have peace of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.
The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business.
#J-18808-Ljbffr
Operations Director employer: The Lettings Hub
Contact Detail:
The Lettings Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarise yourself with the latest trends in prop-tech and operational excellence. Understanding the current landscape will help you speak confidently about how you can drive innovation and efficiency at The Lettings Hub.
✨Tip Number 2
Network with professionals in the lettings and property management sectors. Engaging with industry peers can provide insights into the challenges they face, which you can address in your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led operational changes in previous roles. Highlighting your experience with automation and process improvements will demonstrate your capability to enhance our service delivery.
✨Tip Number 4
Showcase your leadership style and how you foster team collaboration and accountability. We value a strong team culture, so be ready to share how you've inspired high-performing teams in the past.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly in customer-focused environments. Emphasise your achievements in driving operational excellence and managing large-scale changes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for the role. Discuss how your background aligns with The Lettings Hub's goals, particularly in automation and process improvements.
Highlight Leadership Skills: In your application, focus on your people leadership skills. Provide examples of how you've developed high-performing teams and fostered a culture of collaboration and accountability.
Showcase Analytical Abilities: Demonstrate your analytical and problem-solving skills by including specific instances where you've used data to drive decisions or improve operational workflows. This will resonate well with the company's focus on efficiency and compliance.
How to prepare for a job interview at The Lettings Hub
✨Understand the Company and Its Vision
Before the interview, take some time to research The Lettings Hub and its mission. Familiarise yourself with their technology-driven products and services, as well as their approach to customer service. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Leadership Experience
As an Operations Director, you'll need to highlight your previous leadership roles. Prepare specific examples of how you've led teams through change, improved operational efficiency, and driven successful transformations. Use metrics to quantify your achievements and show how they relate to the role you're applying for.
✨Emphasise Your Change Management Skills
Given the focus on transformation at The Lettings Hub, be ready to discuss your experience with change management. Share stories that illustrate your ability to guide teams through transitions while maintaining service excellence. Highlight any strategies you've used to ensure team buy-in and minimise disruption.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about the company's future plans, team dynamics, and operational challenges. This not only shows your interest but also helps you assess if the company culture aligns with your values and work style.
