Insurance Customer Service & Sales Executive

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Do you have experience of working in a high-performing and process-driven environment and are used to following scripts/call guides? Are you used to both inbound and outbound calling targets? Do you have a track record establishing the needs of customers based on the individual risks they are seeking to insure? Do you have strong communication skills, effective negotiation, and confident decision-making abilities? If so then please do get in touch with Sarah on sarah.baker@lettingshub.co.uk or apply to the role today!

This is a fantastic opportunity for a motivated individual, with competitive earning potential and career development opportunities, this role is perfect for someone looking to make a significant impact.

• Handle inbound and outbound calls, establishing customer needs and recommending appropriate insurance products.
• Achieve individual and team sales targets by promoting and cross-selling insurance services.
• Understand customer risks and provide tailored insurance solutions.
• Follow scripts and call guides accurately to maintain consistency and compliance.
• Maintain precise and up-to-date customer records in the system.
• Ensure all sales activities comply with relevant regulations and company policies.
• Work closely with the Sales Operations Director and other team members to optimise sales strategies.

You are an excellent communicator, with great spoken and written English. Proven experience in insurance sales or a similar high-performance, target-driven sales role. Strong communication and negotiation skills, with the ability to influence and persuade effectively. Experience working in a scripted, process-driven environment, handling both inbound and outbound calls. Ability to assess customer needs and recommend tailored insurance solutions. Excellent decision-making and problem-solving abilities. Highly organised with strong attention to detail and record-keeping skills. People trust you. Tech-savvy, with the ability to navigate sales systems and customer databases efficiently. A proactive, results-driven mindset with a focus on customer satisfaction.

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have peace of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past. The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!! If you think this is the type of environment you would thrive in, make sure to apply.

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

If targets are met there is a monthly performance bonus payable for this role.

Expected hours: 40 Hours per week, 8-hour shifts