About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
We are looking for a warm, professional, and highly organized Spa Receptionist to join our team. This role is perfect for someone who is passionate about the beauty and wellness industry, thrives in a customer-focused environment, and can seamlessly handle both front-desk and administrative duties.
Key Responsibilities:
- Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
- Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
- Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
- Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
- Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
- Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
- Handle client feedback and any complaints in a professional and timely manner in line with company procedure
- Achieve retail targets
- Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Experience in a fast paced, luxury guest environment
- Computer literate with preferred experience using Premier software
- Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management
- Ability to multi task and perform under pressure with a great eye for detail
- Flexibility to work shifts, including evenings and weekends
What's in it for you?
- Holidays based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
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Spa Receptionist in Twickenham employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
