The Lensbury is recruiting a Member Relations Manager to lead the Members' Reception and Lockside Reception teams, ensuring warm, professional welcome and seamless service for all members and visitors.
You will train and develop the reception team, manage member feedback and disputes, and work with multiple departments to maintain high service standards and accurate records. Weekend and event coverage is required.
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Member Experience & Front Desk Lead in Twickenham employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
