About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.
What's in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
Key Responsibilities
- Proactively generate new membership leads through outreach, networking, and referrals.
- Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
- Build rapport with prospective members, understanding their needs and recommending suitable membership options.
- Achieve and exceed monthly sales targets, contributing to overall business growth.
- Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
- Assist in organising and attending promotional events to attract new members.
- Maintain accurate records of leads, conversions, and feedback using CRM systems.
- Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
- Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.
What we’re looking for
- Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
- A proactive and results-driven mindset with a passion for achieving targets.
- Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
- Strong organisational skills and the ability to manage multiple leads effectively.
- A confident and persuasive approach to selling, with a focus on consultative sales techniques.
- Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.
Hours
40 hours per week including weekends and bank holidays.
Membership Sales Advisor in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
