At a Glance
- Tasks: Lead the Membership Sales Team and enhance the member experience at our exclusive leisure club.
- Company: Join The Lensbury, part of Iconic Hotels & Resorts, by the beautiful River Thames.
- Benefits: Enjoy free meals, 28 days paid leave, gym access, and fantastic discounts.
- Other info: Be part of a vibrant team with excellent training and career growth opportunities.
- Why this job: Make a real impact on member satisfaction while developing your leadership skills.
- Qualifications: Experience in membership sales and team management is essential.
The predicted salary is between 31500 - 38500 £ per year.
About us
Part of Iconic Hotels & Resorts,
The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Providing leadership to the Membership Sales Team, the Membership Manager will act as a role model through the consistent demonstration of behaviours underpinning our KPI’s, including the highest sales performance, the best KPIs, committed to delivering and enhancing the member journey and experience, selling with integrity and actively demonstrating The Lensbury way.
Key Responsibilities
- Forecast, set and deliver the membership budget which includes new sales, retention and freeze movements across all categories on a daily, monthly, and annual basis.
- Work with the Club General Manager, Commercial & Marketing teams to develop and deliver sales and retention targets.
- Co-ordinate sales and marketing strategies across the Club to deliver an attractive and fully integrated sales package to meet budget.
- Assist in the development of the membership categories to ensure relevance, growth, and commercial appeal to current and potential members.
- Establish SOP's to ensure the correct and consistent handling of all membership administrative processes and the accurate collection of fees.
- Deliver daily, weekly, and monthly reports
- Handle member enquiries and queries relating to membership of the club, ensuring high standards of member administration and customer service.
- To be accountable for achieving individual membership targets which include sales, retention and freeze movement monthly.
- To be accountable for the club hitting Net Growth vs budget.
- Support and work with marketing strategies, KPI’s and initiatives throughout the club.
- Run and administer membership committees/focus groups.
- Responsiblity for selling all types and categories of membership.
- Ensure the correct processing of all membership details.
- Keep the Member experience forefront and centre, and support Front of House and the wider club team to consistently offer excellent customer service on every member visit.
- Actively coach, train and develop the team, addressing any performance issues that may arise promptly and fairly.
- Ensure we have processes and procedures in place to deliver the best possible service and membership experience to members; helping to create a warm, friendly, efficient and welcoming environment across all communication channels.
- Be aware of the importance of Member satisfaction on club performance, and endeavour to make sure all members you join are satisfied with the join up procedure and further use of the club.
What we’re looking for
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Previous membership sales experience gained within a private members’ club.
- Previous experience of managing a membership sales team.
- The ability to communicate effectively and competently with diverse stakeholders.
- Strong attention to detail and ability to work to deadlines.
- Strong commercial and financial acumen.
- Excellent communication skills, both verbal and written.
What's in it for you?
- Free meals whilst on duty
- Paid annual leave of 28 days including public holidays
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- Employee Assistance Programme for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
Membership Manager in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager in Teddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lensbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lensbury
Don't be shy about reaching out to The Lensbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Manager in Teddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lensbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lensbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
