The Lensbury is seeking a Members Experience Manager to lead the Members’ Reception and Lockside Reception teams, ensuring a warm, professional welcome and seamless service for every visit.
You will train, coach, and mentor staff, manage member feedback and disputes, and collaborate with Fitness, Spa, Hotel, F&B, Racquets, Watersports and Membership to deliver a joined-up, high-quality experience across the Club.
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Member Experience Lead | Premium Club Front Desk in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
