At a Glance
- Tasks: Welcome guests and ensure a memorable experience at our hotel.
- Company: Join The Lensbury, a stunning hotel by the River Thames.
- Benefits: Competitive pay, staff discounts, and a vibrant work environment.
- Other info: Work in a beautiful setting with opportunities for growth.
- Why this job: Be the face of hospitality and create lasting memories for guests.
- Qualifications: Previous reception experience and excellent customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
About us
Part of London + Regional Hotels, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of PMS systems software is an advantage (preferably Opera)
Hotel Receptionist in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, is an exceptional employer located on the picturesque banks of the River Thames in Teddington. With a strong focus on employee development and a vibrant work culture, we offer numerous benefits including team member discounts, access to leisure facilities, and a supportive environment that values customer service excellence. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work meaningful and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Teddington
✨Tip Number 1
Get to know the hotel! Research The Lensbury and its offerings so you can chat confidently about the place during your interview. This shows genuine interest and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling complaints or making reservations. This will help you feel more prepared and relaxed when it counts.
✨Tip Number 3
Network with current employees! If you know anyone working at The Lensbury, reach out for insights about the team and culture. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Hotel Receptionist in Teddington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make your application stand out, especially for a role like Hotel Receptionist.
Tailor Your Experience:Make sure to highlight any previous hotel reception experience you have. We’re looking for specific examples of how you've provided excellent customer service or dealt with enquiries. Tailoring your application to the job description will show us you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate accuracy, so double-check your typing and ensure there are no mistakes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at The Lensbury!
How to prepare for a job interview at The Lensbury
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lensbury. Familiarise yourself with its facilities, services, and unique offerings. This will not only help you answer questions more confidently but also show your genuine interest in the role and the hotel.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare for the interview by practising common scenarios you might face, such as handling guest complaints or making reservations. Role-playing these situations can help you articulate your responses smoothly during the interview.
✨Showcase Your Tech Savvy
Since knowledge of PMS systems like Opera is a plus, brush up on any relevant software you’ve used before. If you have experience with similar systems, be ready to discuss how you’ve used them to enhance guest experiences or streamline operations.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry standards and your commitment to providing a great guest experience.
