About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, 25 meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Benefits
- Free meals whilst on duty
- Staff Discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Key Responsibilities
- Deliver a professional and welcoming experience for clients, delegates, and visitors, acting as the main point of contact during events.
- Coordinate the smooth delivery of meetings and events, ensuring rooms, equipment, signage, and event materials are prepared to a high standard.
- Liaise with internal teams to manage client requirements, including AV, catering, facilities, and accommodation arrangements.
- Respond to enquiries, prepare proposals, quotations, and contracts, and support the conversion of bookings through proactive follow-up and upselling.
- Manage meeting room bookings, schedules, and event administration to maximise efficiency and utilisation.
- Process invoices, purchase orders, deposits, and post-event billing, maintaining accurate records and reporting.
- Prepare key cards and event materials, including name cards, menu cards, place cards, and signage.
- Manage departmental supplies and support continuous improvement through client feedback and service enhancements.
- Build strong client relationships that drive customer satisfaction, repeat business, and support commercial objectives.
What we are looking for?
- Previous experience within a similar Meetings & Events, Hospitality, or Hotel role.
- Friendly, professional, and customer-focused approach.
- Strong administrative and organisational skills.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure and manage multiple priorities.
- Team player with a positive and proactive attitude.
- Excellent attention to detail and accuracy.
- Good working knowledge of Microsoft Office.
- Shift pattern - Monday 08:00 - 16.30, Tuesday - Friday 10:00 - 18:30
Event Receptionist/Coordinator in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, is an exceptional employer located on the picturesque banks of the River Thames in Teddington. With a strong focus on employee development and a vibrant work culture, we offer numerous benefits including team member discounts, access to leisure facilities, and a supportive environment that values customer service excellence. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work meaningful and enjoyable.
