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- Tasks: Manage membership database and assist with member enquiries in a vibrant leisure environment.
- Company: Join The Lensbury Resort, a stunning riverside hotel and leisure club.
- Benefits: Enjoy free meals, discounts, gym access, and fully funded apprenticeship opportunities.
- Why this job: Be part of a dynamic team and make a real difference in member experiences.
- Qualifications: Proactive attitude, strong communication skills, and a passion for customer service.
- Other info: Great career development opportunities and fun staff events throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
About us
Part of London Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
The Membership Administrator is responsible for maintaining our membership database and assisting in the administration of the Membership Office.
Benefits
- Free meal every shift including unlimited hot and cold drinks in the on-site canteen
- Discounts at The Lensbury and across some LR hotels worldwide
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP for you and your family, including 24/7 helpline
- Online benefits portal offering lots of discounts across some major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Key Responsibilities
- Handle daily member enquiries in person, by phone and via email.
- Manage Direct Debit processes.
- Issue renewal letters, communicate subscription changes and manage annual membership renewals.
- Monitor membership expiry dates and administer frozen memberships.
- Ensure members are on the correct membership package relevant to age.
- Keep membership systems fully updated and ensure filing is completed and digital paperwork stored correctly.
- Produce weekly/monthly reports, starters and leavers reports, and other reports as required.
- Ensure full compliance with Data Protection and GDPR requirements.
- Achieve monthly and annual targets for terminations and freezes.
- Deliver accurate forecasting and activity planning to support retention goals.
- Contribute to the wider retention strategy and communicate policy or process changes to members.
- Attend member events and provide support to wider club events where required.
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- A proactive, solutions-focused attitude
- Someone who takes ownership, anticipates challenges, and approaches work with curiosity and resilience.
- Professional behaviours: Reliability, accountability, and the ability to collaborate effectively with colleagues and stakeholders.
- Key skills: Strong communication, problem-solving, and organisational abilities, along with the technical or role-specific skills needed to excel.
- Core values: Integrity, respect, inclusivity, and a commitment to continuous improvement and high-quality work.
Membership Administrator in London employer: The Lensbury
Contact Detail:
The Lensbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Lensbury Resort on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we align with their commitment to integrity and inclusivity. Tailor our answers to reflect that!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us articulate our skills and experiences confidently, especially those problem-solving and organisational abilities they’re after.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the Membership Administrator role. Let’s make it count!
We think you need these skills to ace Membership Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Administrator role. Highlight relevant experience and skills that match the job description, like your communication and organisational abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and problem-solving skills. Tell us why you're excited about the role and how you align with our core values at The Lensbury.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Lensbury. We can’t wait to hear from you!
How to prepare for a job interview at The Lensbury
✨Know the Company Inside Out
Before your interview, take some time to research The Lensbury Resort. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Membership Administrator, strong communication is key. Prepare examples of how you've successfully handled member enquiries or resolved issues in the past. Practising clear and concise responses will demonstrate your ability to communicate effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to anticipate challenges or find solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive attitude.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage your time and keep track of tasks. You might even want to bring a sample of a report or a system you’ve used in the past to illustrate your point.
