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- Tasks: As IT Manager, you'll ensure smooth operations of hospitality applications and provide tech support.
- Company: Join The Lensbury Resort, a stunning riverside hotel and leisure club in Teddington.
- Benefits: Enjoy free meals, staff discounts, gym access, and fully funded apprenticeship opportunities.
- Why this job: Be part of a vibrant team, enhance your skills, and enjoy a flexible work environment.
- Qualifications: Experience with Microsoft solutions, IT security, and hospitality systems is essential.
- Other info: Monday to Friday hours with flexibility for a 24/7 business.
The predicted salary is between 36000 - 60000 £ per year.
About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. The Role As our IT Manager, you will support the smooth running of all hospitality applications, liaise with third parties where required, and act as escalation when necessary. Benefits Free meals whilst on duty Staff Discounts at The Lensbury and across the L+R portfolio Use of some leisure facilities, including gym & swimming pool (after successful 30 day review) Employee Assistance Programme for you and your family (including 24/7 helpline) Online benefits portal offering lots of discounts across some major brands Fully funded Apprenticeship opportunities Excellent training and development opportunities Staff Awards and Social events throughout the year Cycle to work scheme Free parking Paid annual leave of 28 days including public holidays Refer a Friend programme Key Responsibilities Provide a high level of technical support and assistance to all colleagues and guests when required; Troubleshoot system and network problems by diagnosing and solving faults; Liaise with external support providers to ensure complex faults are resolved effectively; Build, configure, and setup all computers for staff; Perform new user on boarding tasks, and system inductions; Configure, support and troubleshoot servers, printers, mobile and desk phones; Ensure Active Directory, Security Groups, and User Permissions are accurately up to date; Assist the Hotel and third parties, in delivering and implementing new services; Responsible for ensuring all technical documentation is kept up to date and ensuring all IT policies are properly followed; Maintain inventory records of all Hotel IT equipment; Maintain and review all compliance requirements around Cyber security and GDPR. The role is Monday to Friday business hours, but a good degree of flexibility is required to a support a 24/7 business. What we’re looking for: To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values: Knowledge of administering Microsoft solutions including MS 365 Proven experience with Desktop & Server admin across the Microsoft stack. Experience working with IT Security & Network infrastructure. Overall appreciation of end point system security. Overview ISP solutions and connectivity requirements. Experience of Hospitality products such as PMS and POS systems and associated interfaces is essential. Understanding around core IT compliance for GDPR & PCI/DSS etc. Experience in a similar role in a similar environment
IT Manager employer: The Lensbury
Contact Detail:
The Lensbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarize yourself with the specific hospitality applications used at The Lensbury Resort. Understanding their systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of The Lensbury Resort on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage in your discussions.
✨Tip Number 3
Prepare to discuss your experience with Microsoft solutions, especially MS 365, as well as your knowledge of IT security and network infrastructure. Tailoring your examples to align with the job requirements will make you stand out.
✨Tip Number 4
Showcase your understanding of GDPR and PCI/DSS compliance during your conversations. This is crucial for the role, and demonstrating your expertise in these areas will highlight your suitability for the position.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Manager position. Highlight key responsibilities and required skills, such as experience with Microsoft solutions and hospitality products.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT management, particularly in hospitality settings. Emphasize your technical skills, especially in Microsoft stack administration and IT security.
Craft a Compelling Cover Letter: Write a cover letter that connects your background and skills to the specific needs of The Lensbury Resort. Mention your understanding of GDPR compliance and your experience with troubleshooting systems.
Highlight Soft Skills: In your application, don't forget to showcase your soft skills, such as communication and problem-solving abilities. These are crucial for providing support to colleagues and guests effectively.
How to prepare for a job interview at The Lensbury
✨Show Your Technical Expertise
Be prepared to discuss your experience with Microsoft solutions, especially MS 365. Highlight specific examples of how you've managed desktop and server administration, as well as any relevant IT security measures you've implemented.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, be ready to share instances where you've successfully diagnosed and resolved technical issues. This will showcase your ability to handle challenges effectively.
✨Understand Hospitality IT Systems
Familiarize yourself with hospitality products like PMS and POS systems. Discuss any previous experience you have in this area, as it’s essential for the role and will show your understanding of the industry.
✨Emphasize Compliance Knowledge
Make sure to mention your understanding of IT compliance, particularly around GDPR and PCI/DSS. This knowledge is crucial for maintaining the integrity of the hotel's IT systems and will demonstrate your commitment to best practices.
