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For Companies At a Glance
- Tasks: Supervise F&B operations, ensuring high standards and guest satisfaction.
- Company: Join The Lensbury, a stunning riverside hotel and leisure club.
- Benefits: Enjoy free meals, discounts, and access to leisure facilities.
- Other info: Opportunities for training, development, and career growth await you!
- Why this job: Lead a dynamic team and enhance guest experiences in a vibrant setting.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction.
Benefits
- Free meals whilst on duty
- Staff Discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Key Responsibilities
- Supervise the day-to-day operations across all our F&B outlets.
- Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
- Oversee the setup and preparation of dining areas.
- Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
- Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
- Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
- Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
- Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
- Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
- Ensure team members are working flexibly to meet business requirements, across all F&B areas, moving between outlets to cover business peaks or breaks.
- Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members’ Club setting.
- Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
- Strong knowledge of F&B operations, including service skills and cost control.
- Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
- Attention to detail and a commitment to delivering exceptional guest service.
- Flexibility to work evenings, weekends, and public holidays as required.
- Personal Licence holder (preferred but not essential).
Food & Beverage Supervisor employer: The Lensbury
Contact Detail:
The Lensbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Get your social media game on point! Follow The Lensbury and other hospitality brands on platforms like LinkedIn and Instagram. Engage with their posts and stay updated on job openings and events. It’s a great way to show your interest and enthusiasm!
✨Tip Number 3
Prepare for interviews by practising common questions specific to the F&B sector. Think about scenarios where you’ve demonstrated leadership or handled guest complaints. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The Lensbury and be one step closer to landing that Food & Beverage Supervisor role!
We think you need these skills to ace Food & Beverage Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for food and beverage service, and how you’ve gone above and beyond to ensure guest satisfaction.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Food & Beverage Supervisor role. Highlight relevant experience, skills, and achievements that align with the job description. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Lensbury
✨Know Your F&B Basics
Brush up on your food and beverage knowledge before the interview. Understand the key aspects of service, menu development, and cost control. This will show that you’re not just passionate about the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. This is crucial for a supervisory role, and sharing these experiences will demonstrate your capability to lead effectively.
✨Emphasise Guest Satisfaction
Be ready to discuss how you handle guest complaints and feedback. Share specific instances where you turned a negative experience into a positive one. This will highlight your commitment to exceptional service, which is key for this position.
✨Demonstrate Flexibility and Teamwork
Since the role requires working across various F&B outlets, be prepared to talk about your adaptability. Share examples of how you’ve worked collaboratively with other departments to ensure smooth operations, especially during busy periods.