Conference Receptionist

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

• Offer a warm welcome to all visitors entering the conference centre and direct them to their correct meeting room;
• Produce & Provide all welcoming materials and official documentation for meetings; and events while overseeing the conference lounge;
• Respond to IT, AV, F&B and facilities queries and requests from event organisers; delegates and disseminate actions and information accordingly;
• Receive and sign for deliveries whilst managing the conference inbox;
• Respond to small meetings and requests loading them in the CRM system OPERA
• Provide on the day client support including signage, photocopying, etc.;
• Respond to internal enquiries for rooms and take bookings;
• Prepare and issue the daily update function sheets /event arrangements
• Provide administrative support for the M&E Team;
• Contact all event organisers with pre-event welcome email introducing them to the event operations team, allowing any last minute or special welcome requests to be handled;
• Managing the charges and postings of the events on the current day
• Completing post event invoices in a timely manner;
• Admin preparation for Social events and Elite sports event

What are We looking for?

• Exceptional interpersonal skills to enhance the service standards throughout the organisation
• Excellent communication, guest service and time management skills
• Experience in Corporate Reception or similar role
• Meeting & Events experience would be an advantage
• Computer skills, specifically Microsoft Office Suite (Word, Excel)
• Knowledge of Opera Cloud system would be an advantage
• Mulitasking skills and attention to detail essential

Shift Patter

Monday to Friday 07.00 – 15.30 Shift

What\’s in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts – Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme