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- Tasks: Lead our exclusive café, manage daily operations, and create memorable member experiences.
- Company: Join The Lensbury Resort, a vibrant leisure club on the River Thames with a hotel, spa, and gardens.
- Benefits: Enjoy complimentary meals, gym access, staff discounts, and fully funded apprenticeship opportunities.
- Why this job: Be the face of a unique community, shaping experiences and leading a dynamic team in a fun environment.
- Qualifications: Experience in café management, strong customer service skills, and a passion for hospitality are essential.
- Other info: Participate in staff awards, social events, and enjoy a cycle to work scheme.
The predicted salary is between 30000 - 42000 £ per year.
About us: Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role: We are looking for a dynamic and personable Members' Lounge & Event Manager to lead and manage our exclusive, members-only café and deli. This role requires a high-energy, creative leader who can build relationships, drive revenue, and create unforgettable experiences for our valued members. You'll manage day-to-day operations, lead the team, and bring fun and engagement into every aspect of our service.
- Key Responsibilities
- Member Engagement
- Cultivate strong relationships with our members, creating a warm and welcoming atmosphere.
- Regularly interact with members, ensuring their needs and preferences are understood and met.
- Develop member-focused programs and events to encourage repeat visits and engagement.
- Oversee daily operations of the café and deli, ensuring smooth, efficient, and high-quality service.
- Lead, train, and motivate staff to deliver excellent service, aligning with the club's values and standards.
- Manage stock, deliveries, and supplier relationships to ensure we offer top-quality products to members.
- Ensure health and safety standards are met, with a focus on cleanliness and food hygiene.
- Develop strategies to increase footfall, upsell products, and maximize revenue from members.
- Plan and execute special promotions, seasonal menus, and events to boost sales and member engagement.
- Monitor financial performance, managing budgets and reporting on KPIs.
- Plan and coordinate exclusive member events, from intimate gatherings to larger, themed occasions.
- Collaborate with the team to create and promote events that align with the club's culture, offering unique and enjoyable experiences.
- Ensure events run smoothly, managing logistics, staffing, and member satisfaction.
- Work with the marketing team to develop creative content, emails, and materials that highlight events, offers, and community activities.
- Communicate regularly with members through newsletters, digital platforms, and in-person engagements to keep them informed and excited about upcoming events.
- Stay ahead of industry trends, offering fresh ideas for food, drink, and events that align with member expectations.
- Continuously seek ways to improve the member experience, from menu innovation to unique service offerings.
- What we're looking for:
- Proven experience in café, hospitality, or high street coffee shop management; ideally in a high-end or members-only environment.
- Strong background in customer service, with the ability to build relationships and engage members.
- Event planning and management experience, with a focus on creating fun and engaging experiences.
- A keen business sense, with the ability to drive sales, manage budgets, and report on performance.
- A passion for food, drink, and delivering a premium experience to members.
- Excellent leadership skills, with the ability to inspire and motivate a team.
- Outstanding communication skills and the ability to connect with people from diverse backgrounds.
- What's in it for you?
- A fun and vibrant place to work.
- Complimentary meals.
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review).
- Staff Discounts at The Lensbury and across the L+R portfolio.
- EAP for you and your family.
- Online benefits portal offering lots of discounts.
- Fully funded Apprenticeship opportunities.
- Excellent training and development opportunities.
- Staff Awards and Social events throughout the year.
- Cycle to work scheme.
- Free parking.
- Refer a Friend programme.
Why Join Us? This is more than just a management role - it's an opportunity to be the face of a unique members' community where your creativity, energy, and passion for hospitality can shine. You'll have the freedom to shape the member experience, lead a dynamic team, and create a space that feels like a second home to our members. If you love engaging with people, have a flair for events, and want to drive success while having fun, we want to hear from you!
Cafe Manager employer: The Lensbury
Contact Detail:
The Lensbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of members at The Lensbury Resort. Understanding their preferences will help you tailor your approach and create a welcoming atmosphere that resonates with them.
✨Tip Number 2
Showcase your event planning skills by preparing ideas for unique member events or promotions that align with the club's culture. This demonstrates your creativity and ability to enhance member engagement right from the start.
✨Tip Number 3
Network with current or former employees of The Lensbury Resort to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams in a hospitality setting. Highlighting your experience in managing staff effectively will show that you're ready to take on the responsibilities of this role.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in café or hospitality management. Emphasise any roles where you’ve built relationships with customers or managed events, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable experiences and engaging with members. Share specific examples of how you've driven revenue or improved customer satisfaction in previous roles.
Showcase Leadership Skills: Highlight your leadership experience in both your CV and cover letter. Provide examples of how you’ve motivated teams, trained staff, and ensured high-quality service in a fast-paced environment.
Demonstrate Creativity: Mention any innovative ideas you’ve implemented in past roles, especially those related to food, drink, or event planning. This will show that you can bring fresh ideas to the café and enhance the member experience.
How to prepare for a job interview at The Lensbury
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal stories or experiences that highlight your love for creating memorable experiences for guests, as this role is all about engaging with members and making them feel valued.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss your approach to motivating staff and ensuring high-quality service, as strong leadership is crucial for managing the café and deli effectively.
✨Be Ready to Discuss Revenue Strategies
Think about innovative ideas you could implement to drive revenue and increase member engagement. Be prepared to discuss past experiences where you've successfully increased sales or improved customer retention through creative promotions or events.
✨Highlight Your Event Management Experience
Since event planning is a key responsibility, come equipped with examples of events you've organised in the past. Talk about how you ensured they were successful and how you engaged attendees, showcasing your ability to create fun and memorable experiences.
