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- Tasks: Lead the Reception team to deliver exceptional service and manage member interactions.
- Company: Join The Lensbury, a premium leisure club on the River Thames.
- Benefits: Enjoy discounts, free meals, and access to leisure facilities.
- Why this job: Be the face of the club and create memorable experiences for members.
- Qualifications: Experience in hospitality management and a passion for customer service.
- Other info: Flexible shifts with excellent career development opportunities.
The predicted salary is between 29000 - 29000 £ per year.
About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
The Reception Manager will report directly to the Leisure Operations Manager (Club General Manager in their absence) and have line responsibility for all Members’ Reception and Lockside Reception team members. We are looking for an experienced and personable Reception Manager to lead the Front of House team at The Lensbury Club. As the face of the Club, you will ensure all members and visitors receive a warm, professional welcome and enjoy seamless service throughout their visit. You will support the Leisure Operations Manager in day to day operations and play a key role in training and developing the Reception team to uphold our high service standards.
Key Responsibilities
- Supervise and support the Reception team to deliver an exceptional, efficient, and friendly service at all times.
- Act as the first point of contact for member and guest queries, resolving issues promptly and diplomatically.
- Maintain accurate records of member interactions, bookings, and system entries using our club management software.
- Liaise closely with other departments (including Fitness, Spa, Hotel, F&B, Racquets, Watersports, and Membership) to ensure a joined-up experience and the Reception team are empowered with the correct information to maximise member experience.
- Monitor and manage member feedback to ensure all feedback is responded to by appropriate manager, provide monthly KPI reporting along with qualitative data to provide valuable insight in driving service, standards and member offering.
- Uphold health & safety, GDPR and operational policies at all times.
- Ensure payment handling, till reconciliation, and reporting procedures are correctly followed.
- Lead the training and onboarding of all Reception staff, ensuring consistent delivery of service standards across the team.
- Ensure the Reception area is always impeccably presented and operates in line with The Lensbury’s brand standards.
- Oversee shift planning, team rotas, and breaks to maintain optimum staffing levels.
- Train, coach, and mentor team members to deliver consistently excellent customer service.
- Drive the leisure retail offering across Front Office and Lockside, ensuring we meet member needs and brand standards; through the management of stock levels, regular auditing and stock is well-presented.
- Develop and implement Standard Operating Procedures (SOPs) for all key Reception processes to ensure clarity, consistent member experience and operational excellence.
What are we looking for?
Essential
- Previous experience managing a front-of-house or Reception team in a premium leisure, hospitality, or private members club.
- A passion for customer service.
- Confident leadership and team development skills.
- Outstanding interpersonal and communication skills.
- Professional appearance and conduct at all times.
- High attention to detail and organisational ability.
- Strong IT literacy and experience with reception or membership systems.
- Flexible availability to work a variety of shifts including weekends, early mornings, and evenings and to support Club events.
Desirable
- First Aid at Work certificate.
- A personal interest in health, fitness, or wellness.
Benefits
- Team member discounts at The Lensbury and across the L+R portfolio.
- Use of some leisure facilities, including gym & swimming pool.
- EAP with 24/7 helpline for you and your family.
- Benefits portal with Hospitality Rewards, offering discounts across many major brands.
- Staff Awards and Social events throughout the year.
- Free meals whilst on duty.
- Cycle to work scheme.
- Free parking.
- Refer a Friend programme.
- Paid annual leave of 28 days, including public holidays.
Job Details
- Job Ref: TLH1363
- Branch: The Lensbury
- Location: Teddington
- Salary/Benefits: £29k per annum plus excellent benefits inc. use of leisure, EAP, discounts and more!
- Contract type: Permanent
- Hours: Full Time, 40 hours per week
- Date posted: 04/02/2026
- Closing date: 20/03/2026
Members Reception Manager in Teddington employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Reception Manager in Teddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Lensbury and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Members Reception Manager and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a customer-facing role like this one, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Members Reception Manager in Teddington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and your experience in hospitality. Make it engaging and relatable!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Members Reception Manager role. Focus on your leadership skills and any previous front-of-house experience. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and skills that align with the job description – we appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Lensbury!
How to prepare for a job interview at The Lensbury Resort
✨Know the Club Inside Out
Before your interview, make sure you research The Lensbury thoroughly. Familiarise yourself with its services, facilities, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the club.
✨Showcase Your Leadership Skills
As a Members Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to manage the Front of House team effectively.
✨Emphasise Customer Service Passion
The role requires a passion for customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. This will illustrate your commitment to providing an exceptional experience for members and guests at The Lensbury.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle member feedback. Think about how you would approach common issues in a reception setting and be prepared to articulate your thought process clearly during the interview.