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- Tasks: Deliver top-notch customer service and manage guest check-ins and check-outs.
- Company: Join The Lensbury Resort, a stunning riverside hotel with leisure facilities and beautiful gardens.
- Benefits: Enjoy free access to leisure facilities, discounts, and a supportive employee assistance programme.
- Why this job: Be part of a vibrant team, enhance your skills, and enjoy a fun work culture.
- Qualifications: Previous hotel reception experience and excellent communication skills are essential.
- Other info: Flexible night shifts with opportunities for professional development and social events.
About us:
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities
- Deliver exceptional customer service and maintain high standards of professionalism and efficiency.
- Handle guest check-ins and check-outs, resolve guest concerns, and ensure that guest requests are fulfilled promptly and accurately, creating a positive and welcoming atmosphere.
- Work closely with the Night Security Officers to ensure the security and safety of the site during night time hours.
- Maintain clear and efficient communication between night reception, other departments, and management. Keep accurate logs of incidents, guest interactions, and daily activities.
- Handle escalated guest complaints or issues, providing effective solutions while maintaining a calm and professional demeanour.
- Perform administrative duties such as preparing reports, completing night audit procedures, updating guest profiles, and ensuring accurate and organised records.
- Conduct regular checks to ensure the quality of guest services, room cleanliness, and adherence to brand standards.
- Ensure compliance with hotel policies and procedures, particularly in relation to safety, security, and guest privacy.
What are we looking for?
- Must have hotel reception experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.
- Knowledge of hotel management systems and software (Opera Cloud).
- Familiarity with security and safety protocols.
- Flexibility to work night shifts, including weekends, and public holidays as required.
- Attention to detail and organisational skills.
- Professional appearance and demeanour.
What's in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports).
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio.
- Employee Assistance Programme (access for your family also).
- Online Benefits Portal.
- Fully-funded Apprenticeships.
- Free lunch and free parking.
- Staff social events/parties/awards.
- Cycle to Work Scheme.
Night Receptionist employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the specific hotel management systems mentioned in the job description, like Opera Cloud. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your previous experience in hotel reception roles during any informal conversations or networking opportunities. This can help you build connections and make a lasting impression on potential colleagues or managers.
✨Tip Number 3
Prepare for the interview by practising responses to common scenarios you might face as a Night Receptionist, such as handling guest complaints or coordinating with security. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Make sure to research The Lensbury Resort and its offerings. Understanding the unique aspects of the hotel and its services will allow you to engage more meaningfully during discussions and show your genuine interest in being part of their team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel reception experience and skills. Emphasise your communication abilities, problem-solving skills, and any familiarity with hotel management systems like Opera Cloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle stressful situations. Mention specific examples from your past experiences that demonstrate your professionalism and attention to detail.
Highlight Flexibility: Since the role requires night shifts, clearly state your availability in your application. Mention your willingness to work weekends and public holidays, as this shows your commitment to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Night Receptionist role.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples of how you've handled guest interactions in the past, especially any challenging situations. This will demonstrate your ability to create a welcoming atmosphere.
✨Familiarise Yourself with Hotel Management Systems
Knowledge of hotel management systems like Opera Cloud is crucial. If you have experience with similar software, be ready to discuss it. If not, do some research beforehand to show your willingness to learn.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle stressful situations or guest complaints. Think of specific instances where you successfully resolved issues and explain your thought process during those times.
✨Emphasise Professionalism and Appearance
Since this role requires a professional demeanour, dress appropriately for the interview. Also, be prepared to discuss how you maintain professionalism in your work, especially during night shifts when things can get hectic.
