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- Tasks: Engage with potential members and drive sales through exceptional customer service.
- Company: The Lensbury Resort offers a premium leisure experience on the banks of the River Thames.
- Benefits: Enjoy free access to leisure facilities, discounts, and fully-funded apprenticeships.
- Why this job: Join a vibrant team, make an impact in fitness, and enjoy a fun work culture.
- Qualifications: Sales or customer-facing experience, excellent communication skills, and a passion for fitness.
- Other info: Flexible hours including weekends; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.
What's in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
Key Responsibilities
- Proactively generate new membership leads through outreach, networking, and referrals.
- Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
- Build rapport with prospective members, understanding their needs; recommending suitable membership options.
- Achieve and exceed monthly sales targets, contributing to overall business growth.
- Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
- Assist in organising and attending promotional events to attract new members.
- Maintain accurate records of leads, conversions, and feedback using CRM systems.
- Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
- Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.
What we're looking for
- Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
- A proactive and results-driven mindset with a passion for achieving targets.
- Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
- Strong organisational skills and the ability to manage multiple leads effectively.
- A confident and persuasive approach to selling, with a focus on consultative sales techniques.
- Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.
Hours 40 hours per week including weekends and bank holidays.
Membership Sales Advisor employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Sales Advisor
✨Tip Number 1
Network within the fitness and leisure industry. Attend local fitness events, workshops, or community gatherings to meet potential members and other professionals. Building relationships in these settings can lead to valuable referrals and insights into what prospective members are looking for.
✨Tip Number 2
Familiarise yourself with The Lensbury Resort's facilities and services. Understanding the unique selling points of the club will help you engage more effectively with potential members during tours and conversations, allowing you to tailor your pitch to their specific interests.
✨Tip Number 3
Practice your consultative sales techniques. Role-play scenarios with friends or colleagues where you can simulate engaging with potential members. This will help you refine your approach and become more comfortable in addressing their needs and concerns.
✨Tip Number 4
Stay updated on industry trends and customer preferences. Research what attracts people to fitness memberships and how competitors are positioning themselves. This knowledge will empower you to create compelling conversations that resonate with potential members.
We think you need these skills to ace Membership Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer-facing roles, especially within the fitness, leisure, or hospitality sectors. Emphasise any achievements related to meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and well-being. Mention specific reasons why you want to work at The Lensbury Resort and how your skills align with their mission.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Provide examples of how you've successfully engaged with customers or clients in previous roles.
Highlight Your Proactive Approach: Illustrate your proactive mindset by sharing instances where you took the initiative to generate leads or improve sales. This will show that you're results-driven and ready to contribute to membership growth.
How to prepare for a job interview at The Lensbury Resort
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and well-being during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of the company.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous sales experience, particularly in customer-facing roles. Be ready to provide examples of how you've successfully engaged with customers and met or exceeded sales targets in the past.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask questions about the company culture, membership strategies, and team dynamics to show your interest and to build rapport with the interviewers.
✨Highlight Your Organisational Skills
Since the role involves managing multiple leads and maintaining records, be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of your tasks and follow-ups effectively.
