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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and maintain reception standards.
- Company: The Lensbury Resort offers a luxurious leisure experience on the River Thames.
- Benefits: Enjoy free meals, 28 days paid leave, gym access, and discounts across the portfolio.
- Why this job: Join a vibrant team, develop skills, and enjoy a fun work culture with social events.
- Qualifications: Customer service skills, attention to detail, and previous reception experience preferred.
- Other info: Part-time role with flexible hours and opportunities for training and development.
The predicted salary is between 10000 - 14000 £ per year.
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities
- Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and their guests.
- Check membership cards and charge fees when required.
- Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift.
- Maintain high personal standards and ensure uniform is always clean and well presented.
- Be knowledgeable on current offers, activities & events and promote them to all members and guests.
- Book activities for members and take payment where appropriate.
- Assist customers enquiring about membership at The Lensbury.
- Liaise with other leisure departments regarding activity booking where required.
- Ensure all printed material is available to members.
- Ensure the Reception areas are presented to the highest standard including all notice boards.
- Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required.
- Carry out additional membership sales responsibilities, assisting the Membership Team.
What we are looking for?
- Ability to deal effectively and competently with all guests and members.
- Methodical approach to work.
- Excellent customer service skills and good telephone manner.
- Accurate typing skills and good attention to detail.
- Previous experience within a reception or similar role and knowledge of computerised reservation systems.
- An interest in Sport and Leisure is desirable.
What's in it for you?
- Free meals whilst on duty.
- Paid annual leave of 28 days including public holidays (pro-rated for a part-time).
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review).
- EAP for you and your family.
- Online benefits portal offering lots of discounts.
- Fully funded Apprenticeship opportunities.
- Excellent training and development opportunities.
- Staff Awards and Social events throughout the year.
- Cycle to work scheme.
- Free parking.
- Refer a Friend programme.
- Staff Discounts at The Lensbury and across the L+R portfolio.
Members\' Receptionist employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members\' Receptionist
✨Tip Number 1
Familiarise yourself with The Lensbury Resort and its offerings. Knowing the facilities, services, and current promotions will help you engage confidently with members and guests during your interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will prepare you to handle inquiries and complaints effectively, showcasing your ability to deal competently with guests.
✨Tip Number 3
Highlight any previous experience in reception or customer-facing roles during your discussions. Be ready to share specific examples of how you've successfully managed tasks like cash handling or booking activities.
✨Tip Number 4
Demonstrate your interest in sports and leisure during your interactions. Mention any relevant hobbies or experiences that align with the club's focus, as this can set you apart from other candidates.
We think you need these skills to ace Members\' Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or customer service roles. Emphasise skills like communication, attention to detail, and any familiarity with computerised reservation systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your interest in sport and leisure, and how your skills align with the responsibilities listed in the job description.
Highlight Customer Service Skills: In both your CV and cover letter, provide examples of how you've successfully dealt with customers in previous roles. This could include resolving issues, providing information, or promoting services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at The Lensbury Resort
✨Show Your Personality
As a Members' Receptionist, you'll be the first point of contact for guests. Make sure to showcase your pleasant personality and confidence during the interview. A warm smile and friendly demeanour can go a long way in making a great impression.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you effectively dealt with guests or members, showcasing your ability to handle inquiries and resolve issues with a methodical approach.
✨Know the Company and Its Offerings
Familiarise yourself with The Lensbury Resort's facilities, current offers, and activities. Being knowledgeable about what the resort provides will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Cash Handling Scenarios
Since the role involves cash handling and till reconciliation, be prepared to discuss your experience with these tasks. You might even want to practice explaining how you would manage cash transactions accurately and efficiently.
