Food & Beverage Supervisor in London

Be part of something new! We will soon be opening the doors to our newly refurbished restaurant and bar at The Lensbury, a contemporary, welcoming space designed to be enjoyed from morning coffee through to evening drinks and relaxed dining. As one of our Food & Beverage Supervisors, you will play a key role in bringing this space to life. This is more than supervising shifts; it’s about setting standards, leading from the floor, and helping shape the member and guest experience in a venue we are incredibly proud of. Set within 25 acres on the banks of the River Thames, The Lensbury combines a 155-bedroom hotel, exclusive leisure club, spa and events spaces, making our food and beverage operation vibrant, varied and fast-paced.

The role: As a Food & Beverage Supervisor, you will be at the heart of our restaurant and bar operation, supporting the F&B management team and leading service across our outlets. You will:

• Take ownership of day-to-day service delivery, ensuring every guest experience reflects the quality of our new space.
• Lead, motivate and support the F&B team on shift, setting the tone and leading by example.
• Oversee room and bar set-ups throughout the day, from breakfast through to evening service.
• Maintain consistently high standards of service, presentation and cleanliness.
• Handle guest feedback confidently and professionally, turning challenges into positive outcomes.
• Support menu launches, promotions and special events linked to our relaunch.
• Assist with stock control, cost awareness and minimising waste.
• Work flexibly across outlets to support business peaks and events.
• Ensure full compliance with food safety, health & safety and licensing standards.

This is a hands-on role for someone who enjoys being visible on the floor and takes real pride in delivering great hospitality.

Benefits:

• Free meals on duty.
• Discounts at The Lensbury and within the Iconic Hotels & Resorts portfolio.
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review).
• EAP with 24/7 helpline for you and your family.
• Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands.
• Fully funded Apprenticeship opportunities.
• Excellent training and development opportunities.
• Staff Awards and Social events throughout the year.
• Cycle to work scheme.
• Free parking.
• Refer a Friend programme.
• Paid annual leave of 28 days including public holidays.

What we’re looking for: To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members Club setting.
• Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
• Strong knowledge of F&B operations, including service skills and cost control.
• Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and public holidays as required.
• Personal Licence holder (preferred but not essential).

The Lensbury Club, London’s Riverside Resort, is an exclusive leisure club, hotel and conference centre situated in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury’s facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It’s an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.