At a Glance
- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: The Lensbury Resort offers a luxurious leisure club and stunning riverside views.
- Benefits: Enjoy perks like flexible hours, a vibrant work environment, and access to resort facilities.
- Other info: Located on the scenic River Thames, this role is perfect for those who love a lively atmosphere.
- Why this job: Join a dynamic team in a beautiful setting, making a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Leisure Reception Manager
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
The Reception Manager will report directly to the Leisure Operations Manager and have line responsibility for all Members’ Reception and Lockside Reception team members. As the face of the Club, you will ensure all members and visitors receive a warm, professional welcome and enjoy seamless service throughout their visit. You will support the Leisure Operations Manager in day-to-day operations and play a key role in training and developing the Reception team to uphold our high service standards.
Key Responsibilities
- Supervise and support the Reception team to deliver an exceptional, efficient, and friendly service at all times.
- Act as the first point of contact for member and guest queries, resolving issues promptly and diplomatically.
- Maintain accurate records of member interactions, bookings, and system entries using our club management software.
- Liaise closely with other departments (including Fitness, Spa, Hotel, F&B, Racquets, Watersports, and Membership) to ensure a joined-up experience and the Reception team are empowered with the correct information to maximise member experience.
- Monitor and manage member feedback to ensure all feedback is responded to by appropriate manager, provide monthly KPI reporting along with qualitative data to provide valuable insight in driving service, standards and member offering.
- Ensure payment handling, till reconciliation, and reporting procedures are correctly followed.
- Lead the training and onboarding of all Reception staff, ensuring consistent delivery of service standards across the team.
- Ensure the Reception area is always impeccably presented and operates in line with The Lensbury’s brand standards.
- Oversee shift planning, team rotas, and breaks to maintain optimum staffing levels.
- Train, coach, and mentor team members to deliver consistently excellent customer service.
- Drive the leisure retail offering across Front Office and Lockside, ensuring we meet member needs and brand standards; through the management of stock levels, regular auditing and stock is well-presented.
What are we looking for?
Essential
- Previous experience managing a front-of-house or Reception team in a premium leisure, hospitality, or private members' club.
- A passion for customer service.
- Confident leadership and team development skills.
- Outstanding interpersonal and communication skills.
- Professional appearance and conduct at all times.
- High attention to detail and organisational ability.
- Strong IT literacy and experience with reception or membership systems.
- Flexible availability to work a variety of shifts including weekends, early mornings, and evenings and to support Club events.
Desirable
- First Aid at Work certificate
- A personal interest in health, fitness, or wellness.
Benefits
- Team member discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool
- EAP with 24/7 helpline for you and your family
- Benefits portal with Hospitality Rewards, offering discounts across many major brands
- Staff Awards and Social events throughout the year
- Free meals whilst on duty
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days, including public holidays
Leisure Reception Manager in Teddington employer: The Lensbury Resort
The Lensbury Resort is an exceptional employer, offering a vibrant work culture that values creativity and teamwork in the culinary arts. With a focus on employee growth, we provide ongoing training and development opportunities, alongside competitive salaries and benefits, making it an ideal place for passionate chefs to thrive in Teddington's picturesque setting.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Reception Manager in Teddington
✨Tip Number 1
Familiarise yourself with The Lensbury Resort and its offerings. Understanding the unique features of the leisure club, hotel, and spa will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of The Lensbury Resort. They can provide valuable insights into the company culture and expectations for the Leisure Reception Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your leadership skills and experience in managing a front-of-house team. Think of specific examples from your past roles that highlight your ability to lead, motivate, and enhance customer service.
✨Tip Number 4
Research common challenges faced by reception managers in leisure facilities. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate during interviews.
We think you need these skills to ace Leisure Reception Manager in Teddington
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Leisure Reception Manager position. Tailor your application to highlight relevant experience in managing front-of-house operations.
Craft a Tailored CV:Create a CV that emphasises your experience in hospitality management, customer service, and team leadership. Use specific examples from your previous roles that demonstrate your ability to lead a team effectively.
Write a Compelling Cover Letter:In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role at The Lensbury Resort. Mention why you are drawn to their values and how you can contribute to their team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial position.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your People Skills
As a Leisure Reception Manager, you'll be interacting with guests and staff regularly. Highlight your experience in customer service and how you've successfully managed teams or resolved conflicts in the past.
✨Know the Venue
Familiarise yourself with The Lensbury Resort and its offerings. Being able to discuss the facilities, services, and unique aspects of the resort will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios you might face as a Reception Manager and prepare your responses, focusing on how you would handle guest complaints or team challenges.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview, reflecting the standards of a leisure club environment. This shows that you understand the importance of presentation in the hospitality industry.
