At a Glance
- Tasks: Welcome guests with a smile and manage reservations efficiently.
- Company: Join The Lensbury, a stunning riverside hotel and leisure club.
- Benefits: Enjoy free meals, holiday pay, and onsite parking.
- Other info: Great opportunities for personal growth and recognition.
- Why this job: Be part of a vibrant team in a beautiful setting.
- Qualifications: Previous hotel reception experience and excellent customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
About us: Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities:
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all cash procedures, ensuring accuracy and security at all times
- Issue tickets for events
- Adhere to all department standards of performance
What are we looking for?
- Must have hotel reception experience
- Ability to converse effectively and competently with both members and staff
- Excellent customer service skills and good telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of reservations systems software is an advantage
What's in it for you?
- Holidays pay based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
The Lensbury Club – London's Riverside Resort The Lensbury's exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river – launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury's facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It's an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
Hotel Receptionist employer: The Lensbury Resort
The Lensbury in Teddington is an exceptional employer, offering a vibrant work culture that prioritises teamwork and member satisfaction. With a focus on employee development, you will have ample opportunities to enhance your skills while working in a stunning location that promotes a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lensbury Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lensbury Resort
Don't be shy about reaching out to The Lensbury Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lensbury Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lensbury Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
