At a Glance
- Tasks: Welcome guests and handle their queries for an unforgettable experience.
- Company: Join The Lensbury, a stunning hotel by the River Thames with top-notch facilities.
- Benefits: Enjoy free meals, parking, and a chance to earn rewards through our schemes.
- Other info: This is a casual part-time role with flexible hours.
- Why this job: Be part of a vibrant team in a beautiful setting, enhancing guest experiences daily.
- Qualifications: Previous reception experience and great communication skills are essential.
Hotel Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
Job Details
- Job Ref: TLH1414
- Branch: The Lensbury
- Location: Teddington
- Salary/Benefits: 12.71 per hour
- Contract type: Casual
- Hours: Part Time
- Shift pattern: 06:45-15:15, 11:00-19:30, 14:45-23:15
- Date posted: 15/06/2026
- Closing date: 17/07/2026
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Teddington
✨Tip Number 1
Familiarise yourself with The Lensbury and its offerings. Understanding the hotel’s amenities, such as the leisure club and spa, will help you engage with guests and promote services effectively during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling guest queries. Role-playing common scenarios can boost your confidence and demonstrate your customer service abilities when interacting with potential employers.
✨Tip Number 3
If you have experience with reservations software like Opera, be prepared to discuss it. If not, consider familiarising yourself with similar systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Highlight any previous experience in hospitality during your conversations. Sharing specific examples of how you provided excellent customer service can set you apart from other candidates and showcase your suitability for the role.
We think you need these skills to ace Hotel Receptionist in Teddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel reception or customer service. Emphasise skills like effective communication, customer service excellence, and any familiarity with reservations software.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your skills.
Highlight Relevant Skills:In your application, clearly outline your typing skills, knowledge of Word, and any experience with reservation systems like Opera. This will show that you meet the job requirements.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest queries or resolved issues in previous roles. This will demonstrate your competence and commitment to creating a memorable experience for guests.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research The Lensbury. Understand its offerings, such as the leisure club, restaurant, and spa. Being knowledgeable about the hotel will allow you to answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently, both in person and over the phone. You might even want to role-play common scenarios with a friend to ensure you're comfortable handling enquiries and reservations.
✨Prepare for Technical Questions
Since knowledge of reservations software like Opera is an advantage, be ready to discuss any relevant experience you have with similar systems. If you haven't used Opera before, consider familiarising yourself with its basic functions to show your willingness to learn.
