At a Glance
- Tasks: Welcome guests and handle their queries for an unforgettable experience.
- Company: Join The Lensbury, a stunning hotel by the River Thames with top-notch facilities.
- Benefits: Enjoy free meals, parking, and a chance to earn rewards through our schemes.
- Other info: This is a casual part-time role with flexible hours.
- Why this job: Be part of a vibrant team in a beautiful setting, enhancing guest experiences daily.
- Qualifications: Previous reception experience and great communication skills are essential.
Hotel Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
- Discounted stays at The Lensbury and other IHR properties
- Complimentary use of some leisure facilities
- Access to Hospitality Rewards; our online benefits platform
- Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
- 28 days' holiday including public holidays per annum (pro-rata if part-time)
- Free parking onsiteFree meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
- Apprenticeship opportunities
The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU
- Job RefTLH1443
- BranchThe Lensbury
- LocationTeddington
- Salary/Benefits£26438, discounted stays, use of some leisure facilities, EAP and more!
- Contract typePermanent
- HoursFull Time
- Shift pattern06:45-15:15, 11:00-19:30, 14:45-23:15
- Hours per week40
- Date posted06/08/2026
- Closing date17/09/2026
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Hotel Receptionist in Teddington employer: The Lensbury Resort
The Lensbury Resort is an exceptional employer, offering a vibrant work culture that values creativity and teamwork in the culinary arts. With a focus on employee growth, we provide ongoing training and development opportunities, alongside competitive salaries and benefits, making it an ideal place for passionate chefs to thrive in Teddington's picturesque setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Teddington
✨Tip Number 1
Familiarise yourself with The Lensbury and its offerings. Understanding the hotel’s amenities, such as the leisure club and spa, will help you engage with guests and promote services effectively during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling guest queries. Role-playing common scenarios can boost your confidence and demonstrate your customer service abilities when interacting with potential employers.
✨Tip Number 3
If you have experience with reservations software like Opera, be prepared to discuss it. If not, consider familiarising yourself with similar systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Highlight any previous experience in hospitality during your conversations. Sharing specific examples of how you provided excellent customer service can set you apart from other candidates and showcase your suitability for the role.
We think you need these skills to ace Hotel Receptionist in Teddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel reception or customer service. Emphasise skills like effective communication, customer service excellence, and any familiarity with reservations software.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your skills.
Highlight Relevant Skills:In your application, clearly outline your typing skills, knowledge of Word, and any experience with reservation systems like Opera. This will show that you meet the job requirements.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest queries or resolved issues in previous roles. This will demonstrate your competence and commitment to creating a memorable experience for guests.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research The Lensbury. Understand its offerings, such as the leisure club, restaurant, and spa. Being knowledgeable about the hotel will allow you to answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently, both in person and over the phone. You might even want to role-play common scenarios with a friend to ensure you're comfortable handling enquiries and reservations.
✨Prepare for Technical Questions
Since knowledge of reservations software like Opera is an advantage, be ready to discuss any relevant experience you have with similar systems. If you haven't used Opera before, consider familiarising yourself with its basic functions to show your willingness to learn.
