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- Tasks: Support the Front Office Manager and ensure exceptional guest experiences.
- Company: Join The Lensbury Resort, a stunning riverside hotel with leisure facilities and beautiful gardens.
- Benefits: Enjoy free meals, staff discounts, leisure access, and fully funded apprenticeship opportunities.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact on guest satisfaction.
- Qualifications: Previous hotel reception experience and strong communication skills are essential.
- Other info: Flexible shifts, including nights and weekends, with a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
As an Assistant Front Office Manager, you’ll play a vital role in supporting the team, working closely with the Front Office Manager to inspire and motivate your colleagues while ensuring every guest enjoys an exceptional experience. Get ready for a dynamic position where you’ll oversee Front Office operations, making sure guests’ needs are met every step of the way, from arrival to departure.
Key Responsibilities- Lead, guide, and support the team, providing training, coaching, and ensuring adherence to hotel policies and high service standards.
- Act as the first point of contact for guest enquiries, concerns, and complaints, delivering prompt, professional solutions and supporting the Front Office Manager in handling complex issues.
- Oversee smooth check-in/check-out processes, assist with billing, and coordinate with other departments to ensure seamless guest experiences.
- Ensure compliance with safety, security, and privacy protocols while responding effectively to emergencies and maintaining accurate logs of incidents and daily activities.
- Conduct regular service quality checks, uphold brand standards, and maintain clear communication across departments and management.
- Fulfil Duty Manager shifts on a rota basis.
- Previous Hotel Reception and Supervisory experience, including leading and developing a team.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in Opera Cloud and knowledge of security and safety protocols.
- Flexibility to work night shifts, weekends, and public holidays.
- Strong attention to detail, organisational skills, and a professional demeanour.
- Free meals whilst on duty
- Staff Discounts at The Lensbury and across the L+R portfolio
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Assistant Front Office Manager employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with The Lensbury Resort and its offerings. Understanding the unique features of the hotel, such as its leisure club and dining options, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle guest complaints or operational challenges, as this will showcase your problem-solving skills and readiness for the dynamic nature of the role.
✨Tip Number 4
Demonstrate your knowledge of Opera Cloud and other relevant software during discussions. If you have experience with similar systems, be ready to explain how you've used them to enhance guest experiences or streamline operations in your previous roles.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception and supervisory roles. Emphasise any leadership or training experience, as well as your proficiency in Opera Cloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've handled guest enquiries or complaints effectively in the past.
Highlight Key Skills: In your application, clearly outline your communication, problem-solving, and organisational skills. These are crucial for the Assistant Front Office Manager role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in this role.
How to prepare for a job interview at The Lensbury Resort
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Be prepared to discuss your previous supervisory experience and how you've successfully motivated and developed your team in the past.
✨Demonstrate Problem-Solving Abilities
You'll need to handle guest enquiries and complaints effectively. Think of specific examples where you've resolved issues promptly and professionally, showcasing your communication and interpersonal skills.
✨Familiarise Yourself with Opera Cloud
Since proficiency in Opera Cloud is essential for this role, make sure you understand its functionalities. If possible, mention any relevant experience you have with similar systems during the interview.
✨Emphasise Attention to Detail
In hospitality, details matter. Prepare to discuss how your strong organisational skills and attention to detail have contributed to maintaining high service standards in your previous roles.
