Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patient care by managing appointments and handling enquiries in a busy environment.
- Company: Join a friendly practice dedicated to collaborative working and patient satisfaction.
- Benefits: Flexible hours, NHS pension, and a supportive team culture.
- Other info: Enjoy a comfortable workspace with free refreshments and a great team atmosphere.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and experience in customer service or healthcare preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an enthusiastic and empathetic Care Co-ordinator to join our busy and friendly team. This is a fast-paced, varied, and often high-pressure role that sits at the heart of patient care. As a Care Co-ordinator, you will split your time between face-to-face duties at the front desk and handling telephone enquiries, providing the first point of contact for our patients.
You will need to be able to:
- Quickly and accurately assess what a patient needs
- Use your judgement to direct queries to the correct person or service
- Remain calm and professional in a busy environment
- Maintain a high level of confidentiality and empathy at all times
Main duties of the job include managing complex queries, booking and amending appointments, and ensuring the smooth flow of information between patients and the clinical team. You will develop a detailed knowledge of our services, which will be taught during your training and built on during your day-to-day work.
We're seeking someone who is:
- A strong communicator with excellent interpersonal skills
- Well-organised, resilient, and a great team player
- Comfortable learning new systems and working under pressure
If you're looking for a challenging but rewarding role in a supportive team, we'd love to hear from you.
Hours: approx. 21.5 hours per week. Worked over the following shift pattern:
- Tuesday 08:30 - 17:30 alternating with 10:00 - 19:00
- Friday 08:00 - 17:00
About us: We are a friendly practice in Bedminster Down. The Lennard Surgery team prides itself on collaborative working, good support, a forward-thinking, can-do attitude, and an excellent social environment. The Lennard Surgery team is comprised of 9 doctors, 5 nursing staff, pharmacists, physio, and an administrative/management/reception team of 14. We strive to provide a balance of work and life, whilst providing continuity of care for the satisfaction of our 8,500 patients and our practice team.
We offer our team:
- WhatsApp groups to keep you in the 'know' and social
- A comfortable common room with free fresh ground coffee, teas, squash
- An ethos of teamwork and support
- Access to the NHS pension
Job responsibilities include:
- Maintain and monitor the practice appointment system
- Process personal, telephone and patient triage requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Clinically code data on EMIS
- Input data into patients' healthcare record as necessary
- Direct requests for information, i.e. SAR, insurance/solicitors' letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Action incoming emails and correspondence as necessary
- Complete opening and closing procedures in accordance with the rota
- Participate in the receptionist rota for lunch and out of hours cover
- Deputise for other Care Navigators during periods of absence
Person Specification:
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to change shift patterns if necessary
Qualifications:
- Educated to GCSE level or equivalent
- GCSE Mathematics and English
- NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-Ordinator in Bristol employer: The Lennard Surgery
Contact Detail:
The Lennard Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-Ordinator in Bristol
✨Tip Number 1
Get to know the practice! Research The Lennard Surgery and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Co-ordinator, you'll need to be a strong communicator. Try role-playing common scenarios with friends or family to build your confidence in handling patient queries and directing them appropriately.
✨Tip Number 3
Stay calm under pressure! Since this role can be fast-paced, think of ways to manage stress effectively. Techniques like deep breathing or quick breaks can help you maintain your composure when things get hectic.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your interpersonal skills and any relevant experience in your application to stand out!
We think you need these skills to ace Care Co-Ordinator in Bristol
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're genuinely excited about the role of Care Co-ordinator and how you can contribute to our friendly team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in healthcare or customer service. We love seeing how your skills align with what we need, so don’t be shy about showcasing your strengths!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well, as this reflects your communication skills, which are key for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Lennard Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Co-ordinator. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Care Co-ordinator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Practising clear and polite responses can also help you feel more at ease during the interview.
✨Demonstrate Empathy and Resilience
This role often involves dealing with sensitive situations. Be ready to discuss how you've handled challenging scenarios in the past, showcasing your empathy and ability to remain calm under pressure. This will highlight your suitability for a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.