At a Glance
- Tasks: Lead the operations team and ensure smooth running of the leisure centre.
- Company: Join a friendly and dynamic team at Stantonbury Leisure Centre.
- Benefits: Competitive salary, training opportunities, and support for further qualifications.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in leisure management and strong leadership skills are essential.
The predicted salary is between 25979 - 27803 £ per year.
Stantonbury Leisure Centre, Milton Keynes, United Kingdom
Duty Manager – Leisure Centre
Permanent | Full time | Salary Range: £25,979 - £27,803 (dependent on experience)
An exciting opportunity has arisen for a Full Time Duty Manager to join an enthusiastic, friendly and dynamic team at Stantonbury Leisure Centre in Milton Keynes. We are looking for a highly motivated, enthusiastic individual to join our management. You will need to be customer service focussed, with a can‑do attitude and a desire to exceed our member and guest expectations whilst delivering a top‑quality service. This position will suit someone who is looking for the chance to progress their career and take on a challenging role.
You will lead the on‑site operations team, working a variety of shifts and managing and coordinating the centre’s day‑to‑day operations. You will ensure the centre runs smoothly, in accordance with all legal requirements and health and safety guidelines. Working closely with the Operations Manager and your Duty Managers, you will promote and encourage the wider use of the centre and facilities to increase both usage and income. Ideally we are looking for someone with experience in the Leisure and Hospitality industry, and management and supervisory skills are a plus. A flexible work approach is needed to meet the business demands in our peak times.
The successful candidate will
- Assist in the day‑to‑day operational management of the Centre
- Ensure a safe, clean and welcoming operation, paying particular attention to building presentation and standards of service through effective liaison with all duty staff
- Consistently raise performance of the team and encourage personal development
- Work on a rota basis covering the full Centre opening hours
- Co‑ordinate staffing resources, ensuring that adequate staffing provision is made at all times
- Be responsible for building security and opening and closing of the building in accordance with the Centre’s Standard Operating Procedures
- Oversee the daily operations of the facility and ensure smooth functioning
- Manage and supervise staff members, including scheduling and training
- Handle customer inquiries, complaints, and issues in a professional and timely manner
- Monitor inventory levels and order supplies as needed
- Implement and enforce company policies and procedures
- Conduct regular inspections to ensure cleanliness and adherence to quality standards
- Collaborate with other departments to coordinate activities and resolve any operational issues
- Comply with current centre policies and procedures for members, guests and staff, including Safeguarding, GDPR, Fire & Health & Safety
- Have to meet the person specification and will be required to apply for a DBS disclosure
About you
- Have excellent leadership and communication skills
- Be able to motivate your team
- Have a flexible approach and be able to work under pressure in a calm professional way
- Ability to ensure that all policies and procedures are adhered to
- The successful candidate will have detailed experience in quality systems, advanced knowledge of pool water treatment and plant operation
- You should hold a relevant leisure qualification and have extensive operational experience
- Proven experience in a managerial or supervisory role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with tact and diplomacy
- Detail‑oriented with strong organizational skills
- Knowledge of safety regulations and procedures
- Flexibility to work evenings, weekends, and holidays as needed
- It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject
- To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators – however training will be provided if not
Training and development opportunities will be offered. All staff are encouraged to study further and the trust will actively support staff to obtain relevant further qualifications where possible.
Closing date
Friday, 31st October 2025 (please note, the vacancy may close early if a suitable candidate is found)
How to apply
Please submit a covering letter and a copy of your CV by clicking the “Apply for this job” button below.
Successful applicants will require an enhanced DBS check.
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Duty Manager – Leisure Centre in Milton Keynes employer: The Leisure Media Co
Stantonbury Leisure Centre in Milton Keynes is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With a commitment to employee growth, we provide training and development opportunities to help you advance your career in the leisure and hospitality industry. Join us to be part of a friendly and dynamic team dedicated to creating a welcoming environment for our members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Leisure Centre in Milton Keynes
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like The Leisure Media Co. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including The Leisure Media Co. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager – Leisure Centre in Milton Keynes
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining The Leisure Media Co aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at The Leisure Media Co
✨Highlight Your Passion for Sports
When chatting with The Leisure Media Co, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
