At a Glance
- Tasks: Provide top-notch customer service and promote our exciting products.
- Company: Join Everyone Active, a vibrant and inclusive leisure centre community.
- Benefits: Enjoy a competitive salary, development opportunities, and free membership for you and your family.
- Other info: Flexible working hours with a supportive and dynamic work environment.
- Why this job: Be part of a passionate team that values your growth and well-being.
- Qualifications: A friendly attitude and a knack for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
Becontree Heath Leisure Centre
Everyone Active is currently seeking an ambitious and self‑motivated individual to take on the role of Customer Service Advisor. The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner, promoting our products and upholding the 30‑minute‑of‑activity‑5‑times‑a‑week brand mission.
Key Responsibilities- Be passionate about promoting our products and enhancing the customer experience.
- Work independently while collaborating with the team to meet service standards.
- Maintain a friendly and enthusiastic ‘can‑do’ attitude in all interactions.
- Use computers confidently and accurately to process transactions and manage customer data.
- Provide professional first‑point‑of‑contact service to all customers.
The role requires working days, evenings, and weekends.
BenefitsCompetitive salary, opportunities for development, a vibrant and friendly working environment, and complimentary membership for you, a partner or children at over 220 leisure centres nationwide.
Equal Opportunities and GovernanceEveryone Active is an equal opportunities employer and an Investors in People organisation. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
Customer Service Advisor employer: The Leisure Media Co
At Everyone Active, we pride ourselves on fostering a vibrant and supportive work culture where our colleagues are valued as our greatest asset. Located at Becontree Heath Leisure Centre, we offer competitive salaries, opportunities for personal and professional development, and the unique benefit of complimentary membership for you and your family at over 220 leisure centres nationwide. Join us in promoting an active lifestyle while enjoying a friendly environment that encourages growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Everyone Active and their mission. When you understand their values, you can tailor your conversations to show how you fit right in with their passion for promoting activity and enhancing customer experiences.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and role-play them with a friend. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Show your enthusiasm! During interviews, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’s all about that friendly, can-do attitude!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how passionate you are about promoting our products and enhancing the customer experience!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for friendly and enthusiastic individuals, so show us your ‘can-do’ attitude right from the start!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Advisor. We love seeing how you can contribute to our mission of encouraging activity!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at The Leisure Media Co
✨Know the Brand Inside Out
Before your interview, take some time to research Everyone Active and their mission. Understand their focus on promoting activity and how they value their employees as colleagues. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. This will demonstrate your ability to maintain a friendly and enthusiastic attitude, which is crucial for the role.
✨Practice Your Tech Savvy
Since the role involves using computers to process transactions and manage data, brush up on your computer skills. Familiarise yourself with common software used in customer service roles. You might even want to practice handling mock transactions to feel more confident during the interview.
✨Be Ready for Teamwork Questions
As the job requires working independently while collaborating with a team, be prepared to discuss how you work well with others. Think of examples where you've successfully collaborated with colleagues to meet service standards. This will highlight your ability to contribute positively to the team dynamic.
