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- Tasks: Lead the floor during service and ensure exceptional guest experiences.
- Company: Join a quality independent hospitality business with a focus on high standards.
- Benefits: Flexible shifts, growth opportunities, and a supportive team environment.
- Other info: Opportunity to grow into an Assistant Manager role in the future.
- Why this job: Be part of a dynamic team that values hospitality and personal development.
- Qualifications: Experience in busy hospitality settings and strong service skills required.
The predicted salary is between 24000 - 30000 £ per year.
The Floor Supervisor plays a key role in delivering exceptional day to day service at The Leicester Arms. This position is responsible for leading the floor during service, supporting the management team, maintaining high operational standards, and ensuring every guest receives warm, professional, detail driven hospitality. As a Floor Supervisor, you are expected to lead by example at all times. You will help create a service culture that is polished, personal, and consistent, while ensuring the restaurant, bar, terrace, and guest areas are well organised, well presented, and running smoothly.
What We Are Looking For
- Previous experience in a busy hospitality environment
- Experience serving on the floor in a quality food led pub, restaurant, or hotel
- Strong service skills and confidence leading a section or shift
- A positive, hands on attitude with a genuine love of hospitality
- Excellent communication and teamworking skills
- Ability to stay calm and focused under pressure
- High standards of personal presentation and professionalism
- A good understanding of food, drink, and guest expectations
Desirable
- Previous supervisory experience
- Experience in a premium pub, inn, or restaurant environment
- Wine knowledge and confidence with pairings
- Experience with reservations systems and till systems
- An interest in developing into an Assistant Manager role in future
Personal Qualities
- Warm, welcoming, and naturally hospitable
- Organised and dependable
- Calm under pressure
- Detail focused
- Proactive and solutions led
- Professional in both attitude and appearance
- A team player who leads from the front
- Proud of doing things properly
Key Expectations
- To be visible and engaged on the floor throughout service
- To take ownership of the guest experience in your area
- To maintain high standards even in busy periods
- To support the management team fully and act as a role model for junior team members
- To care deeply about the little things, because little things make the large difference
Hours
This role will include a mixture of daytime, evening, and weekend shifts depending on the needs of the business. Flexibility is essential.
Opportunity
This is an exciting opportunity for someone who wants to grow within a quality independent hospitality business. At Little and Large Pub Company, we value people who care about standards, love looking after guests, and want to be part of a team building something special.
Supervisor in Kent employer: The Leicester Arms Country Inn
Contact Detail:
The Leicester Arms Country Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Kent
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Leicester Arms and soak up the atmosphere. Chat with staff and get a feel for the service style. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experience where you've led a team or handled a busy shift. Be ready to share these stories during your interview to demonstrate your ability to lead by example.
✨Tip Number 3
Show off your passion for hospitality! During your conversation, let your love for providing exceptional service shine through. Share what makes you excited about working in a quality food-led environment like The Leicester Arms.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Supervisor in Kent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and commitment to providing exceptional service. We want to see how you connect with guests and create memorable experiences.
Tailor Your Application: Make sure to customise your application to reflect the key qualities we’re looking for in a Floor Supervisor. Highlight your previous experience in busy environments and any supervisory roles you've held. This helps us see how you fit into our team culture!
Be Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and check for spelling or grammar mistakes. A polished application shows us you care about the details, just like we do at The Leicester Arms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what makes us special!
How to prepare for a job interview at The Leicester Arms Country Inn
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with The Leicester Arms. Understand their menu, service style, and overall vibe. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy shift. Highlight how you maintained high standards and supported your colleagues.
✨Demonstrate Your Passion for Hospitality
Let your love for hospitality shine through during the interview. Share stories that reflect your warm, welcoming nature and how you go the extra mile for guests. This will resonate well with the interviewers looking for someone who embodies their service culture.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, especially under pressure. Think of scenarios related to guest complaints or busy service periods, and outline your proactive approach to resolving issues while maintaining a calm demeanour.